Purpose Globalization has brought many challenges to organizations, namely, in managing the performance of multicultural workforces to achieve organizational objectives. Past researchers have highlighted many factors that influence the employee’s performance, but the nature and scope of these factors is limited to the conventional setting. Therefore, the purpose of this paper is to develop a comprehensive framework to better understand the role of the psychological diversity climate, HRM practices and personality traits (Big Five) in job satisfaction and performance of the multicultural workforce. Design/methodology/approach Data were collected from 258 faculty members working in Saudi Arabia’s higher educational sector. Structural equation modeling was used with Amos 18 to analyze the data. Findings The findings of this study suggest that managers should adopt diversity practices to improve the psychological diversity climate among multicultural workforce. In addition, diversity training and unbiased performance appraisal systems also increase the faculty member’s job satisfaction and performance in multicultural settings. Finally, managers should consider openness to culture and sociability traits while selecting faculty members to work in multicultural settings. Originality/value This framework has never been tested in higher educational institutions and in multicultural setting.

The purpose of writing this article is to describe how character education in Islamic perspective towards Professional Human Resources. Character education in Islamic perspective is education that shapes the character and character of human excellence in terms of intellectual intelligence (IQ), emotional (EQ), and spiritual (SQ). The totality of these three intelligences will make perfect human beings (insân kâmil) or Professional Human Resources. IQ forms a rational intelligence of mind. While emotionally intelligent is the emotional mind which is an impulsive and influential system of understanding, sometimes illogical. These two thoughts work in harmony, complementarity. SQ is the spiritual intelligence that shapes the human mind into shiddiq, istiqamah, amanah, fathanah, and tabliq. The synchronization of IQ, EQ, and SQ will form a vertical relation (Hablumminallah) and a horizontal relation (Hablumminnannas) that can be used as a guide of a responsible action in the world and in the hereafter.