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The paper identifies the critical competencies affecting Egyptian travel agents' performance while assessing the negative influence of nepotism on such competencies. To address this aim, the study uses a holistic dual approach employing a multivariate technique using Partial Least Squares Structural Equation Modelling (PLS-SEM) and a configuration method through a fuzzy-set Qualitative Comparative Analysis (fsQCA). Based on a sample of 500 travel agents' employees, the results show that: (1) none of the competencies is sufficient to drive travel agents' performance, (2) two distinct configurations of employee competencies are likely to result in high performance, and (3) nepotism has a direct negative influence on some of these competencies. The study holds important implications for both theory and practice.

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The paper aims to explore the intervening role of wisdom leadership in the link between leadership styles and employees' team performance, in the context of travel agents. Drawing on the leadership theory and the strategic leadership model, we develop an integrative model exploring the relationships between four distinct leadership styles and their influence on employees' satisfaction and team performance, through the mediating role of wise leadership. Using data collected from 505 travel agents operating in Egypt, we show that not all leadership styles have a positive influence on employees' satisfaction. We also show that a positive influence takes place through the development of wisdom leadership. Our findings hold important implications for both the research community and travel agents.

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