Purpose The growth of internet, cloud technology, and mobile usage in the present scenario has spread in every aspect of human life. The usage of e-learning (electronic-learning) has been stretching wings in every sector and creating many opportunities. The education market has significantly developed over the past few years and e-learning has emerged as a major contributor toward the development of the education sector. The purpose of this paper is to study the perception of students of different universities in Uttar Pradesh and National Capital Region (India) toward e-learning usage. Design/methodology/approach With the help of exploratory factor analysis followed by confirmatory factor analysis, factors of e-learning were explored through a survey of 298 students involved in the e-learning process. Findings Six factors were explored and validated. These six factors are: supportive factors, system quality, learners’ perspective, instructor perspective, information quality, and service quality. Practical implications Policymakers and future researchers need to focus on the facilitation of e-learning in rural and urban areas of India. Originality/value Results will be useful in the implementation of e-learning applications.

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