Flexible work arrangements (FWA) prefer to flexibility regarding an employee’s work location, working times and how much an employee works . FWA practices are designed to keep employees motivated and satisfied with work and non -work related roles. Existing empirical studies on the impact of flexible work arrangements on performance, and job satisfaction have mostly been conducted in developed countries. This paper sought to address this gap by undertaking a study in an organization specific context in a developing country, in particular Durban Westville Eskom, South Africa. The main aim of this paper was to establish the relationship between flexible work arrangements, performance and job satisfaction at Durban Westville Eskom shared services department. This paper is anchored on the two - factor theory, Vrooms expectancy theory, Role theory, and Spillover theory. The target population consisted of 120 employees reporting to revenue management shared services. Simple random sampling technique was used to determine the sample size whereby a sample of 92 employees was obtained . An online questionnaire was used to collect data from the sample. Data was analysed through descriptive statistics and correlation analysis. The findings show that a majority are satisfied with their current work arrangements, and that flexible work arrangement could make them stay with their current employer. In addition, it was found that performance and flexible work arrangement have a strong positive correlation. The study concluded that flexible work arrangements enhanced employee retention, and job satisfaction which led to higher productivity.

Kenya is naturally gifted with a variety of wildlife, spectacular scenery, renowned beaches and famous sporting activities that rely on the natural environment, in addition to a world class hospitality industry. These have contributed a lot to making tourism a major economic activity. Socio-culturally, tourism gives economic meaning to traditional wear, carvings and traditional regalia. Local entertainment is also showcased to visitors. This study aimed to determine if the promotion strategies employed by the tourism industry to encourage Kenyan citizens to visit tourist attraction sites have had an impact on local residents living far from tourist attraction sites. The specific objective was to determine the factors influencing the decisions of the people of Kisii Town to consume domestic tourism products. The target population consisted of all the 37,531 residents of Kisii Town. Five-point Likert scale questionnaires were distributed among the residents to collect primary data which was then analyzed using the Statistical Package for Social Sciences (SPSS). The study found that distance, transportation costs, and affordability, were factors that influenced the consumption of tourism products in Kisii. The study concludes that distance is one of the factors highly influencing the residents' decision to consume domestic tourism products; therefore, the relationship between the distance from Kisii town and visits to the site was noted to be significant. The tourism industry thus needs to strike alliances with transport companies to ferry people to the sites since they may not be able to relocate the sites themselves. Contribution/Originality: The study will help the Ministry of Tourism in Kenya understand consumer behavior towards tourism products in Kisii town and other towns in Kenya since it can be generalized to account for other parts of Kenya. This will help them come up with suitable strategies to sell their products. In addition, the study adds to the models, literature and theory on domestic tourism products in Kenya, since this is an area that has not so far not generated much research. 1. INTRODUCTION OF THE STUDY This study focuses on the factors influencing the decisions of the people of Kisii town in consuming domestic tourism products. The Abstract gives a summary of the entire paper while the contributions section highlights what is to be gained from the study. The background describes the context and situation for the study. The paper then establishes the research gap. The objectives of the study are also stated. The methodology used is then outlined and the findings that were realized after data was analyzed are discussed. Lastly, the researcher states the conclusion and recommendations.

This study sought to find out the effect of video marketing as a strategy to create awareness on industrial goods and services in order to promote trade in Africa and alleviate poverty in line with the SDGs and the African Agenda 2063. Video marketing involves the use of product content in the form of videos so as to promote a brand, product, or service. An online survey used Google Forms to collect primary data. The respondents answered the questions from web browsers of their choice. Descriptive statistics were used to analyze the data. The study found that most internet users preferred to access the internet via their smartphones and that they usually downloaded entire videos and other advertisements. In addition, a majority preferred You Tube and Instagram. The study recommends the use of you tube and Instagram to advertise goods within the East African market.

Performance appraisal is a formal management system by which the job performance of an employee is examined and evaluated, with the intent of identifying their strengths and weaknesses for improvement in future. In today’s difficult economic context, one of the main challenges for managers is to execute an effective human capital strategy to increase general performance. The aim of this study was to establish the effect of performance appraisal on service delivery in Huduma Centres in Nairobi County. The specific objectives were to determine the effect of appraisal feedback, performance rewards and appraisal method on service delivery in Huduma Centres in Nairobi County. Appraisal Theory, Performance Feedback Theory and Expectancy Theory informed this study. The study carried was out at 5 Huduma Centers in Nairobi County as they serve the highest number of citizens in the country and also because this is the total number of Huduma Centres within Nairobi County. The study adopted a descriptive approach on the 5 Huduma Centres; Huduma GPO, Huduma City Square, Huduma Eastleigh, Huduma Kibra and Huduma Makadara. The sample size was 250 staff members. The study used quantitative methods and the data collection tool was a questionnaire. The data was then analyzed using descriptive and inferential analysis. The descriptive statistics included the frequencies and the means. The regression of coefficient results show that appraisal feedback and service delivery is positively and significantly related. The results further indicated that performance rewards and service delivery is positively and significantly related. Lastly, results showed that appraisal method and service delivery is positively and significantly related. The study recommends that supervisors should provide regular and timely feedback to staff. The supervisors should ensure that appraisal feedback is free from errors based on personal bias such as stereotyping to have positive effect on staff delivery. The study recommends that rewards systems used should be regularly reviewed with the changing times. Remuneration of the staff should be reviewed according to human resources policy. Keywords: Appraisal feedback, performance rewards, appraisal method & service delivery

This study sought to find out the effect of video marketing as a strategy to create awareness on industrial goods and services in order to promote trade in Africa and alleviate poverty in line with the SDGs and the African Agenda 2063. Video marketing involves the use of product content in the form of videos so as to promote a brand, product, or service. An online survey used Google Forms to collect primary data. The respondents answered the questions from web browsers of their choice. Descriptive statistics were used to analyze the data. The study found that most internet users preferred to access the internet via their smartphones and that they usually downloaded entire videos and other advertisements. In addition, a majority preferred You Tube and Instagram. The study recommends the use of you tube and Instagram to advertise goods within the East African market.