Introduction: Knowledge, as the most important asset of an organization, is regarded as an economic resource. The need for and attainment of the benefits of knowledge management in health centers is highly important and sensitive because we are always faced with a flood of information about patients in health centers. Therefore, the present study was conducted in collaboration with Shahid Rahnemoon Hospital of Yazd to study the impact of organizational culture and information-communication technology on productivity, service quality, customer satisfaction and change management through knowledge management. Methods: The data of this descriptive survey was collected by a researcher-made questionnaire with confirmed validity and reliability. The statistical population of the study included the employees and treatment staff of Shahid Rahnemoun Hospital in Yazd. As a result, 272 questionnaires were distributed and structural equation modeling was run using SPSS and AMOS software. Results: The results showed the significant and positive impact of organizational culture and information and communication technology on productivity, quality of service, customer satisfaction, and change management through knowledge management at Shahid Rahnemoon Hospital in Yazd. Conclusion: In order to implement knowledge management, information and communication technology and organizational culture should be considered in our environment. Furthermore, implementing knowledge management in the organization can improve productivity factors, quality of service, customer satisfaction, and management change. This study investigated the simultaneous effects of organizational culture, information and communication technology, productivity, service quality, customer satisfaction, and management change on research innovation knowledge management.

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Orginal articleIntroduction: Human error plays a significant role in the occurrence of industrial accidents. Displacement and unloading operations are operations in which the occurrence of human error may lead to plenty of human and financial losses. The present study aimed to investigate the possibility of human error occurrence in overhead crane operators in a Steel Company in Hormozgan, Iran. Material & Methods: This cross-sectional and descriptive study was conducted using the Standardized Plant Analysis Risk-Human Reliability Analysis (SPAR-H) technique. In this study, the job tasks of overhead crane operators were firstly analyzed using the hierarchical task analysis (HTA) technique. Subsequently, the probability of human error in job tasks was assessed using the SPAR-H technique. (Ethic code: IR.ACECR.JDM.REC.1399.005) Findings: Generally, five main tasks and 16 sub-tasks have been analyzed in this study. The highest probability of error was related to the three sub-tasks of longitudinal motion, transverse motion, and high and low motion (0.3975). The lowest probability of error was under the duty of recording shift reports, transmitting information orally, and writing (0.05). The results of this study clearly showed the effect of interdependence on increasing the probability of error occurrence.Discussion & Conclusion: Based on the results of the present study, some preventive measures were proposed to reduce the possibility of human error, including identifying and controlling job stressors, correcting the ergonomic status of crane cabins, preparing work instructions, as well as training and monitoring their proper implementation.

Background: Locations, by creating a sense of comfort and peace or sorrow and distress have a great effect on self-confidence, personality, and personal health. Paying attention to the perceptual indicators of environmental quality can lead to sustainable changes in architectural designs. The aim of this study is to identify perceptual indicators of the environmental quality in medical centers and use these indicators to evaluate the physical-spatial qualities of those centers. The study environment was one the private hospitals in Yazd. Methods: This was a cross-sectional study conducted in 2022 in a private hospital in Yazd. The statistical population includes patients, visitors, carers and staff. 73 users from the pediatric care and hospitalization ward and 47 users from the outpatient ward were selected as the statistical sample through convenience sampling. The data collection tool was a researcher-made questionnaire consisting of 27 questions with 5 Likert scale options and 5 demographic questions, the validity of which was approved by 10 experts in the field of architecture and psychology.  The reliability of the questionnaire was also confirmed by Cronbach's alpha test with a value of 0.75. Questions included 3 dimensions of perceptual indicators regarding the quality of hospital environment. 2 dimensions evaluated the physical aspects of the hospital exterior and interior space of the wards and 1 dimension evaluated social aspects. For statistical analysis, descriptive methods (frequency, mean, etc.) and SPSS 26 software were employed. Results: The outcome of the percentages obtained regarding the dimension of physical-spatial aspects of the hospital's external spaces, pediatric care and hospitalization ward, the outpatient ward and the socio-functional aspects of hospital spaces, were obtained as + 25, + 38.38, + 44.73, and +36 % respectively. Conclusion: Based on the results, the outcome of the percentages obtained for the dimensions of the physical-spatial aspects of the hospital's external spaces, pediatric care and hospitalization ward, the outpatient ward and the socio-functional aspects of hospital spaces indicated the favorable status of the dimension from the users' point of view.