As depicted by its three components, A (academic), B (business), and G (government), the Triple Helix principle aims at narrowing the gap between the competencies of university graduates and those required by businesses or industries in the real world, under the corridor of government rules and regulations. The main issues that will be addressed by the triple helix concept is the national policy to attain 23% of renewable energy portion by the year 2025. However, the conventional electricity construction, which usually prefer a large-scale interconnected system, is currently facing serious delay due to difficulties in acquiring land and permit. Moreover, such large-scale power plants are not sufficient to serve consumers that are scattered in more than three thousand islands in Indonesia archipelago. In addition, such big projects are mostly owned by giant investors that depend on foreign fund and technology, leaving no opportunity for local people to contribute and have ownership over their energy needs. STT PLN proposes a simple small-scale distributed generation that can be owned and managed by local people by using renewable energy sources that are available around the communities. Waste is the most attractive resources because by converting waste to energy, the problem of waste can be solved at the same time. Based on the research and pilot project that had been conducted in three locations, Listrik Kerakyatan (Community-based Electricity) is technically simple so it can be applied and managed by local people. It is also economically viable as the required capital is relatively small and affordable by small enterprises. The commutative law of math also says that 1x1000 = 1000 x1. Therefore, going by that law, the total capacity generated by 1000 units of small LKs can be similar to one large unit of conventional model.

terlampir

Brand image and service quality in the view of consumers will provide a positive trend in the process of perception experienced by consumers. A good perception will guarantee customer satisfaction. This study aims to determine the extent of the influence of brand image (X 1 ), service quality (X 2 ), both individually and jointly towards customer satisfaction (Y). The research was conducted at the Language Development Center (LDC), a work unit at STT PLN which organizes the English Proficiency Test (EPrT) for final year students in all majors. The study was conducted for 6 months, from December 2018 to May 2019 where EPrT was held 5 times with 987 participants. The method used was analytic descriptive method with explanatory research approach. Descriptive and inferential analysis was conducted to obtain administrative and questionnaire data. Samples were taken randomly using Slovin formula and produced 100 respondents. The questionnaire was processed by assumption test (validity, reliability, and normality) which then the data was processed by correlation analysis and path analysis to reveal the magnitude of the influence between variables both individually and collectively. The results showed that individually, brand image and service quality provided a positive trend toward customer satisfaction. Brand image has an effect of 25.5%, while service quality is 73.2%. Together, the two independent variables also have a significant influence on the dependent variable, with a ratio of F count > F table , or 252.40> 3.09. ABSTRAKCitra merek dan pelayanan yang baik dalam pandangan konsumen akan memberikan trend positif dalam proses persepsi yang dialami konsumen. Persepsi yang baik akan menjamin kepuasan konsumen. Penelitian ini bertujuan untuk mengetahui sejauh mana pengaruh citra merek (X 1 ), kualitas pelayanan (X 2 ), baik secara masing-masing maupun secara bersama-sama terhadap kepuasan konsumen (Y). Penelitian dilakukan di Language Development Center (LDC), sebuah unit kerja di STT PLN yang menyelenggarakan English Proficiency Test (EPrT) bagi para mahasiswa tingkat akhir semua jurusan. Penelitian dilakukan selama 6 bulan, sejak Desember 2018 sampai dengan Mei 2019 dimana EPrT telah dilaksanakan sebanyak 5 kali dengan 987 peserta. Metode yang digunakan adalah Analitic Descriptive Method dengan pendekatan Explanatory Research. Analisis deskriptif dan inferensial dilakukan untuk mendapatkan data administratif dan data kuesioner. Sampel diambil secara acak dengan rumus Slovin dan menghasilkan 100 responden. Kuesioner diolah dengan uji asumsi (validitas, reliabilitas, dan normalitas) yang kemudian datanya diolah dengan analisis korelasi dan analisis jalur untuk mengungkap besaran pengaruh antar variabel baik secara individual maupun secara bersama-sama. Hasil penelitian menunjukkan bahwa secara individu, citra merek dan kualitas pelayanan memberikan trend positif terhadap kepuasan konsumen. Citra merek berpengaruh sebesar 25,5%, sementara kualitas pelayanan sebesar 73,2%. Secara bersama-sama, kedua variabel bebas juga...