The study of resilience in the emergency management field is nowadays in effervescence. Traditionally, the robustness of organizations against disasters is based on several pillars: equipment, staff training, organization and, especially, planning. All of these dimensions are aimed at increasing the preparedness and recovery of organizations against disasters. While the approaches to resilience in emergency management focus on the processes that implement these dimensions, we approach resilience-building processes from a different perspective: instead of focusing on planning-related activities, we pay attention to the principal outcome of such activities, namely emergency plan. We show how the management of the emergency plan can contribute to reinforcing an organization's resilience. First, we identify the major resilience-related emergency plan components and suggest improved emergency plans that consider the characteristics that contribute to resilience. Secondly, we show how to reinforce the resilience of the organizations that have emergency plans. Our study is based on QuEP, a quality-based framework for the assessment and improvement of emergency plan management within organizations. We have extended and integrated the resilience characteristics as practices of the QuEP's maturity level hierarchy to make up QuEP+R. We describe its resilience model and give details of a supporting tool, currently under development.

Urban resilience (also referred to as city resilience) has become a strategic goal of city administrators. Given the diversity of threats and city contexts, managing urban resilience is a complex task that has been conceptualized as a process by the so-called urban resilience frameworks proposed during the last decade. But conceptualization is not enough: an urban resilience building process may last for months, even years, and needs to coordinate many different actors using different tools. Therefore, some type of tool support is required for process control. In this paper, we introduce a proposal for the operationalization of urban resilience processes based on the notion of process family. The notion of process family allows to deal with the natural diversity of urban resilience, and its transformation into a process specification allows the enactment, monitoring and measuring of the process. We have applied our approach to the wellknown Smart Mature Resilience framework.