Small to Medium Enterprises (SMEs) are struggling to eTransform and implement required Information and Communication Technologies. This research investigates how best companies, in particular SMEs, can track, measure and guide their eTransformation journey. eTransformation in this research is seen as the ability of the companies to implement appropriate technology and successfully carry out their business operation. The study conducted with 17 SMEs helped identify four main Dimensions of eTransformation namely: Strategy, Structure, Tasks and Processes and Information Technology Tools and System. In addition, the study pointed out Dimensions' Characteristics across various stages of eTransformation. Findings of the study helped develop an online system, The eT Guide, that SMEs can now use to track, guide and monitor their eTransformation journey.

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Abstract. Small to Medium Enterprises (SMEs) are struggling to find ICT Providers who could assist them when identifying and implementing adequate Information and Communication Technologies (ICT). Based on this, we conducted a study with 30 SMEs from various industry sectors within Sydney metropolitan region to identify the type of ICT assistance eTransforming SMEs require. Furthermore, to better understand the struggles SMEs go through, we also studied eight ICT Providers. Our findings indicate that in order for the SMEs to successfully eTransform, select and implement appropriate ICT there is need for the ICT Providers to bridge the gaps and understand needs and requirements of the eTransforming companies taking into consideration a holistic view of what eTransforming SMEs need based on their current technology and future business requirements.