The speed of scientific, technological and organizational progress requires more responsiveness, adaptability and anticipation from organizations, in implementing abilities that are more cognitive than technical; in this context, competence comes from the ability of being well informed and constantly trained. In Morocco, Vocational Training (VT), which is deeply rooted in the educational system, has become a means for the development of companies' competitiveness. Thus, any delay in this regard will be correlated with their substandard performance. This work is based on an experiment of rating the services provided by a Vocational Training Institute (VTI) teaching the trades relating to ITC, with a view to developing a strategy to improve the Management by Quality, via a systemic approach, which can be applicable to VT and Higher Education operators.

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