This paper is a review which presents a summary of 52 studies from 2006 to 2016 in Quality Management (QM) within Higher Education Institutes (HEIs). The aim of this paper is to submit evidence regarding the level of QM in HEIs, particularly in developing countries, and also to enhance the research in the field of QM. The findings reveal that from 2013 onward there is an increased interest in the items of QM mainly in Arabic countries. Moreover, the findings include Critical Success Factors (CSFs), obstacles and benefits that confirm and supplement previous literature. The type (private or public) and age of university, transformational leadership, integration, respect of a person, character, constructive conflict, creative tension, enthusiasm, awareness and orientation of employees and faculty and resource allocation are CSFs that this study reveals. Also, infrastructure limitations focused on human and financial capital, limited involvement of stakeholders and measurement of a complex range of performance indicators are barriers which enrich the analysis. Moreover, the extra benefits of QM practices are that QM is appropriate to the purpose of HEIs, meets the expectations and the new roles of HEIs, and lastly, the implementation of QM practices can solve problems and propose solutions.
This study is a review of 34 empirical studies internationally and in Greece from 2008-2018 and aims at investigating:a. the implementation of student self-assessment in Higher education and the outcomes on students, b. the ability ofstudents to self-assess accurately and the factors that affect this ability. According to the main findings, self-assessmentis implemented through various ways that include inter alia electronic and non-electronic self-assessment tools.Internationally, most studies have examined and proved the contribution of student self-assessment to improvement ofperformance and learning. Moreover, self-assessment develops self-regulating learning, increases self-confidence,motivates students to ask guidance from their professors and help from their peers, increases self-efficacy, students’awareness of self-assessment ability and self-control, makes students change attitudes towards course, preparesemployability skills of students, reduces anxiety for assessment, increases students’ responsibility about theirlearning, makes them have a critical view on their work and develops critical thinking skills. In Greece, it was foundonly one study that examined the implementation of student self-assessment in Higher education and its impact onstudents and findings indicate that self-assessment through a quiz improves performance, self-regulation, motivatesstudents to try more and helps them identify gaps in their learning. Student self-assessment ability and factors thataffect this ability have been examined only internationally, so in Greece there is a research gap concerning theseparameters. Tertiary students can self-assess accurately and this ability depends on specific factors such asconfidence, prior achievement, learning style, scaffolding from professors, training, dialogical interaction anddynamic assessment.
The basic aim of this paper is to investigate the contribution of Total Quality Management (TQM) approach to improve the quality of electronic administrative services of the Department of Primary Education of the University of the Aegean. This research conducted during the second semester of the academic year 2016-17 and aims to implement specific TQM tools. A questionnaire responded by 128 undergraduate students were used to select the processes in which the TQM tools were implemented and an interview was conducted with two persons from the staff of the academic administration. The results of the survey show that the causes of failures were the human factor (students, academic staff and administrative staff) and weaknesses in the electronic services. Corrective actions are also proposed to correct to some extent the identified failures. Finally, the triptych-man, Information and Communication Technologies (ICT) and TQM contribute to the quality of electronic administrative services.
The aim of the present study was to examine the conceptual content of learner self-assessment by analyzing 28 publications concerning primary, secondary and inclusive education and different teaching subjects. From the analysis nine dimensions of learner self-assessment emerged as they were more frequently reported. These are: a. learner-centered pedagogy, feedback and learning orientation that were included in a broader category, "context" b. quality learning, collaboration/involvement and formative assessment that were included in the category "learner role" and c. monitoring, reflection and review/control that were dimensions of a more general category that was called "processes". Definitions in the context of primary and secondary education are mainly based on the dimension of learner-centered pedagogy and reflection. Moreover, in the context of inclusive education and various teaching subjects, the dimensions of formative assessment and quality learning are not identified in definitions whereas the number of publications that was located was extremely small. Consequently, it is concluded that more research is needed on the conceptual content of learner selfassessment in contexts such as inclusive education and several teaching subjects in order to produce a more defined concept of self-assessment and its characteristics within these contexts.
The present study is a literature review of 37 empirical studies from Greece and internationally of the last decade and aims at investigating the contribution of learner self-assessment to: a. enhancement of learning motivation, b. improvement of academic performance/learning, c. development of self-regulating learning and d. raise of self-esteem. According to the findings, enhancement of learning motivation as an outcome of learner self-assessment process has been identified in Greek Higher education, in Secondary education in Physics and in Primary education in English, whereas internationally has been identified in Secondary education in English and Physical education. In Greece, improvement of academic performance/learning as an outcome of learner self-assessment has been found in Higher education, in Secondary education in Physics and in Primary education in English, whereas internationally at all levels of education, in almost all subjects of Secondary education and in Primary education in Language Arts, English and Mathematics. Development of self-regulating learning has been identified in Higher education in Greece and internationally, whereas in Secondary education in Geography and Geometry only internationally. Furthermore, raise of student’s self-esteem as an outcome of self-assessment has been found internationally, in Secondary education in Religious education and in Greek Primary education in English language learning. Moreover, self-assessment process has also been examined internationally in non-formal education where English is taught as a second language with positive outcomes in performance/learning. Finally, self-assessment is implemented through various practices and tools such as rubrics, checklist, scripts, think boards, reflective journals, mind maps and in combination with learning or teaching models.
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