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Abstract. Technology plays a key role in daily life of people with special needs, being a mean of integration or even communication with society. By built up experience, we find that support tools play a crucial part in empowerment of persons with special needs and small advances may represent shifts and opportunities. The diversity of solutions and the need for dedicated hardware to each feature represents a barrier to its use, compromising the success of the solutions against, among others, problems of usability and scale. This paper aims to explore the concept of inclusive collaboration to enhance the mutual interaction and assistance. The proposed approach combines and generalizes the usage of human computation in a collaborative environment with assistive technologies creating redundancy and complementarity in the solutions provided, contributing to enhance the quality of life of people with special needs and the elderly. The CanIHelp platform is an embodiment of the concept as a result from an orchestrated model using mechanisms of collective intelligence through social inclusion initiatives. The platform features up for integrating assistive technologies, collaborative tools and multiple multimedia communication channels, accessible through multimodal interfaces for universal access. A discussion of the impacts of fostering collaboration and broadening from the research concepts to the societal impacts is presented. As final remarks a set of future research challenges and guidelines are identified.

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