In this paper we present the distance-learning (DL) environment of the Aristotle University of Thessaloniki, Greece. The technical infrastructure is based on synchronous DL facilities. DL classrooms have been used successfully over the last decade. We present a generic data model for DL service provision. Supplementary services have also been developed in order to provide support for the DL service provision. The use cases of the DL service are described. The pedagogical issues regarding both students and teachers have been investigated using statistical surveys. The findings are presented in this paper. Finally, the conclusion and future work is discussed.

Network planning and management in a large organization such as a university, is a complex task. A large university is an inherently demanding environment in terms of telecommunications services offered and technologies used. This chapter presents and discusses network management and planning issues in the Aristotle University of Thessaloniki, Greece. Examples of network management procedures are given. We present the data model for service provision. The network expansion and cost reduction case studies are discussed. A SWOT analysis about University’s Telecommunications Center is given. Finally, we discuss the migration analysis for future upgrades that will fully enable the use of emerging technologies such as Voice over IP (VoIP).

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