Aim. The presented study aims to assess the level of logistics service in a seaport using the SERVQUAL method and prediction of the effect of optimization measures using the Delphi method through the example of the Commercial Port of Vladivostok (hereinafter referred to as the CPV).Tasks. The authors update the SERVQUAL methodology for assessing the level of logistics service in seaports; assess the level and propose optimization measures through the example of the CPV; predict the effect of the adaptation of measures in production.Methods. This study uses a comprehensive approach, including comparative and content analysis of scientific papers and practical experience, SERVQUAL and Delphi methods.Results. The SERVQUAL methodology for assessing the level of logistics service in seaports is updated. Growth points are identified and optimization measures are proposed through the example of the CPV. The Delphi method is used to predict the effect of the adaptation of measures in production.Conclusion. The results of the study facilitate the development of theoretical knowledge about the assessment of logistics service for making management decisions and expanding the practical testing of SERVQUAL and Delphi methods.

Relevance. The article examines the impact of digitalization on the logistics activities of seaports. Optimization of the working operations of seaports is inextricably linked with the efficient movement and processing of a large amount of information between all participants in the logistics chain. The use of electronic document management, "digital twins", digital information platforms are considered in this article as one of the elements of modernization of logistics of seaports. In the Russian Federation, the issues of competitiveness and improving the efficiency of seaports, including using digital technologies, increasing the level of their innovation are particularly relevant. What is the significance of their application in the field under study, is it due to the introduction of "smart" network systems or the possibility of organizing work on a new basis? The purpose of the study is the need to identify the advantages of using digital technologies in the management system of logistics activities of seaports on the example of the Primorsky Territory. Objectives: to conduct a scientometric analysis of scientific articles studying the subject area; to analyze the main approaches to the definition of "digital technologies in logistics"; to identify the advantages of using digital technologies in logistics; to determine their significance for the development of logistics activities in seaports. Methodology. The research methodology is based on an integrated approach, including the analysis of scientific and normative literature, the study of international practice. The methods of comparative and system analysis are used to investigate the logistics activities of the seaports of the region. Results. The paper evaluates the results of a theoretical discussion in the study of the concept of digital technologies in logistics activities. The results of the study of the logistics management system of seaports using digital technologies on the example of the Primorsky Territory in the period 2020-2021 are presented. Conclusions. The main results of the research in the field of digitalization of logistics systems of transport and cargo flows can make a certain contribution to the development of theoretical knowledge in this field. And also to help the managers of seaports in the modernization of logistics activities.

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