Employment legislation intended to establish scheduling standards in hourly jobs is spreading across US cities. Yet the well-documented role that cost-focused business models play in shaping manager practices forecasts uneven compliance. Joining perspectives from labor and public policy studies, the authors examine variation in the organizational arena—local workplaces—where implementation of scheduling regulation is set to play out. Analyses draw on surveys and interviews with 52 retail and food service managers on the eve of enactment of Seattle’s Secure Scheduling Ordinance. By capturing the full range of variation in managers’ scheduling practices prior to enactment, and their distance from legal compliance, the authors contribute unique insight into the prospects of establishing universal work hour standards in service industries and the varying pathways employers will likely pursue toward regulatory compliance. Findings suggest targets for enforcement and manager training and offer insight into the implementation challenges posed by municipal-level regulation.

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