Employee performance is the result achieved by a worker within a certain period of time. This study aims to determine, analyze and identify how much of the factors that influence the performance of employees at Bank Syariah Indonesia, Depok city branch by mediating intention to leave or resign. The method used in this research is quantitative method. The results showed that based on the results of the questionnaire test showed that the questionnaire data presented had met the validity and reliability requirements of the data. Based on the results of the outer model test using the smart PLS 3.3 application, namely the Convergent validity, Discriminant validity, and Composite reliability tests. The inner model test results show that all these factors.

In general, the use of information technology plays an important role in organizational development. Similarly, if the advancement of information technology can be applied to the financial sector, small and medium enterprises, and so on, the sector's selling value will increase. This study was carried out to determine the level of readiness of the SMEs sector in carrying out information technology implementation projects in business management. In this case, the researcher is developing a research model by combining and adapting a technology readiness model and a success model in the development of information technology to the development of SMEs in Jakarta. This quantitative study included 226 SMEs workers and managers. The data was processed and analyzed using the PLS-SEM method and SmartPLS 3.0 software, with descriptive data being entered into a spreadsheet application. The study also describes the findings of the readiness factor, which has a significant impact on the success of information technology development in Jakarta SMEs