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Institutions of higher learning use eportfolios for multiple purposes such as to enhance student learning, conduct authentic program/institutional assessment, support students as they prepare for future careers, and meet certification standards. The article investigates existing eportfolio literature and documents our findings of current practices in eportfolio use from a survey of 43 higher education institutions which we delivered in the Spring of 2009. The intent of our research was to learn more about 1) the predominant uses of eportfolios in institutions of higher learning across the globe, 2) the challenges institutions of higher learning face when implementing eportfolios on their campuses, and 3) the considerations institutions of higher learning should address in such an implementation. We present our recommendations for eportfolio implementation along with limitations and suggestions for future research. Many universities and colleges around the globe have implemented eportfolios in the past 10 years (cf. Inter/National Coalition for Electronic Portfolio Research, n.d.). A hybrid of technology and education, the eportfolio revolutionizes the 437

PurposeThe purpose of this study is to examine the types of information that were shared by the institution, and faculty/staff responses to the information shared, with the goal of providing recommendations for other institutions facing concurrent crises.Design/methodology/approachThis mixed-methods case study examines a public university's experiences managing the Covid-19 pandemic crisis while simultaneously navigating financial challenges that had been building over time. Using data from university-wide mediated communications and a survey of on-campus stakeholders during the Covid-19 pandemic and university retrenchment process, this paper explores institutional communication, stakeholder response to organizational communication and faculty/staff reactions to information in the midst of concurrent crises.FindingsThe study found that the university used instructing and advising information within its messages from its top administrator but fell short of incorporating empathy for its stakeholders in its initial responses.Research limitations/implicationsUsing the situational crisis communication theory (Coombs, 2019), which recommends the use of an ethical base response to crises, implications are provided for other organizations facing concurrent crises during the Covid-19 pandemic, to also incorporate empathy in their messages to stakeholders whose livelihoods are being affected, across multiple platforms.Originality/valueWeathering the Covid-19 pandemic and long-term financial pitfalls have proven to be a disruptive phenomenon for higher education institutions. This research expands understanding of institutional communication and stakeholder reactions in a higher education institution facing both the Covid-19 crisis and a retrenchment.Peer reviewThe peer-review history for this article is available at: https://publons.com/publon/10.1108/OIR-09-2020-0415.

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