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Coordination of distributed design work is an important activity in large-scale and complex engineered systems (LSCES) design projects. Coordination strategies have been studied formally in system design optimization and organizational science. This article reports on a study to identify what strategies are used in coordination practice. While the literature primarily offers prescriptive coordination strategies, this study focussed on the contribution of individuals’ behaviours to system-level coordination. Thus, a coordination strategy is seen as a particular set of individual actions and behaviours. We interviewed professionals with expertise in systems engineering, project management and technical leadership at two large aerospace design organizations. Through qualitative thematic analysis, we identified two strategies used to facilitate coordination. The first we call authority-based and is enabled by technical know-how and the use of organizational authority; the second we call empathetic leadership and includes interpersonal skills, leadership traits and empathy. These strategies emerged as complementary and, together, enabled individuals to coordinate complex design tasks. We found that skills identified in competency models enable these coordination strategies, which in turn support management of interdependent work in the organization. Studying the role of individuals contributes an expanded view on how coordination facilitates LSCES design practice.

Coordination in system design requires an interplay between different roles. In this work, we identify five design team roles that pertain to the partitioning and coordination of distributed design team tasks. The proposed characterization is based on self-reported responsibilities and communication behaviors from 109 student designers in 22 teams at the conclusion of a semester-long design project. The self-reports capture both how team members viewed their own work as well as communication patterns between team members. We leverage two representations of this data. Through text analysis, we identify keywords describing team member roles and responsibilities. Social network analysis can further distinguish roles based on team communication behaviors. Cluster analysis on both types of data identifies groups of individuals with similar characteristics. The resulting five clusters capture common roles in system design teams that simultaneously capture the diverse responsibilities and communication patterns.