With the evolution of management practices, new management methods and tools were adopted in public entities in order to optimize the delivery of services to their steakholders. In this scenario, the Balanced Scorecard (BSC) offers an important tool to assist in the strategic management of public entities. Therefore, this work aims to generate a bibliometric analysis of the scientific production on the BSC tool in the public sector in the period of five years (2014-2018), to clarify the functionalities and to survey data through the Web Database of Science. The procedure to perform this review of scientific production involved, initially, access to the database, followed by research by the terms "BSC and Government" and "BSC and Public Management". Afterwards, they were exported and ordered in the matrix in order to perform the analysis of the elements obtained. The methodology used was of a descriptive and quantitative nature. The main results emphasize that the production registered in the database used is scarce, observing that only 27 publications were found in the studied temporal cutout. It also indicates that, in the range comprised, the Brazilian production was on a large scale together with the Australian and Portuguese production equated to other countries contained in the research and, finally, that there is an inconstancy in the publication of articles related to this subject. This article is structured as follows: introduction, theoretical reference, methodology, results and discussions and conclusion.

UTAUT 2 is a model designed to be a starting point for investigating IT adoption and can be used to identify the factors that influence the intention to use it, as well as to be adopted by an organization. The main objective of this research is to validate the Unified Theory of Acceptance and Use of Technology (UTAUT2) model by applying the questionnaire to students of a university that has gone through the process of implementing a virtual learning environment. The method is the quantitative one, through the survey strategy. As for the time horizon of the survey, a transversal cut was chosen. The techniques and procedures adopted were the modeling of structural equations with partial least squares in the Smart-PLS 3 software. The instrument used in this article is an adaptation of the questionnaire of Venkatesh et al (2012). The results point to evidence of converging and descriminating validity. This research contributes to the Unified Theory of Technology Acceptance and Use (UTAUT) as it is applied in different environments, evidencing characteristics that may allow its generalization. Finally, in the practical scope, it is possible to use this tool to evaluate and plan the acceptance of a new technology in the organizational scope.

Resumo -O contexto de pandemia que vivenciamos, provocado pela COVID-19, implicou a adoção de várias medidas na tentativa de limitar a sua disseminação. Entre estas, destaca-se o isolamento social e a proibição de visitas a idosos institucionalizados. Estas medidas favorecem o agravamento ou aparecimento de doenças mentais nos idosos, entre as quais a depressão. Como forma de diminuir estas consequências, começaram a ser realizadas videochamadas nas instituições para que os utentes conseguissem ver e falar com os seus familiares/amigos. Para a realização das videochamadas, os cuidadores informais começaram a solicitar em especifico a aplicação WhatsApp, por ser atualmente a aplicação mais utilizada neste contexto pelo facto de lhes ser solicitado pelos familiares. É desta forma que se chega à questão deste estudo: Estará a aplicação digital WhatsApp adaptada para a população idosa institucionalizada? Este estudo tem então como objetivos: conhecer a opinião dos idosos acerca do WhatsApp; identificar as vantagens, obstáculos, limitações por eles apontadas acerca desta aplicação; diminuir a infoexclusão entre a população idosa; estimular a criação/manutenção de redes sociais digitais; diminuir as consequências do isolamento causado pela COVID-19. A metodologia adotada para este estudo foi a Qualitativa, tratandose de um Estudo de Caso de cariz Exploratório, pautado pela lógica Descritiva. Foi selecionada uma amostra não probabilística, de conveniência, composta por 5 sujeitos institucionalizados numa instituição de Idanha-a-Nova. Para a recolha dos dados foi aplicado um questionário de caracterização, realizada a observação do participante na interação com o WhatsApp, durante a qual foi feito o registo de notas de campo e em grelha de observação e, finalmente utilizada a técnica de Focus Group. Concluiu-se que a aplicação e o próprio equipamento não estão adaptados aos idosos institucionalizados pertencentes a este estudo, principalmente pela dificuldade em aceder de forma eficaz, eficiente e satisfatória.

SMEs need to develop approaches to innovation, with defined directions for developing processes based on innovation structures, and integrated with the innovation management approach. Few authors have discussed the measurement and development of scales applied in the area of administration, which provide the preliminary steps for validating measurement scales. What procedures are required to carry out the validation of scales and which constructs measure innovation and creativity? The method adopted in this theoretical essay was that of content analysis. The general objective of this work was to carry out a theoretical-conceptual study of the quantitative method in the measurement of innovation and creativity; and, as specific objectives, 1) to characterize the theoretical-conceptual evolution of a valid quantitative method for measuring innovation and creativity; 2) to develop concepts of ways to validate the quantitative methods used in the academic work on innovation and creativity; and to present constructs that would indicate the presence of innovation and creativity for the generation of modeling. To tackle the problem, the following question is proposed: how can innovation and creativity be validly measured? To answer this question, we first carried out a theoretical-conceptual review of the existing literature. We then used the review to conceptualize innovation and creativity, search for the main instruments to measure innovation and creativity, and set out the steps needed to validate a measurement scale for them. This work is directed to researchers in the area of ​​measurement and the development of scales.

In the Ariari Region there exists a variety of exponents and adaptable to the topic cultivations, which have allowed through the time an economic stability for the farmers, with the implementation and planting commercialization, such as: passion fruit (Passiflora edulis), banana (Musa acuminata), cassava (Manihot esculenta), guava (Psidium guajava), corn (Zea mays), rice (Oriza sativa), transient fruit, among others, allowing position the region as one of the most important fruit pantries country. It generates the urgent need for progress in the processes of modernization and development of new agricultural production processes, which makes pertinent this research process, which was oriented towards the knowing of alternatives in the production of melon (Cucumis melo), which is a crop that generates benefits represented in adaptability, productive yield, cash flow, short phenological stages, profitability, among others. This was made by performing agronomic evaluation of three hybrid melon (Gold honey, Rina F1, Ovation) and knowledge transfer from a manual teaching in the Bella Vista farm, village Tranquitas of the Ariari, where experimental research is framed with educational and social approach, where the yield crop was evaluated by a phenological monitoring of hybrid melon (golden honey, Rina F1 and Ovation) through (mean, median and standard deviation) descriptive statistics for interpretation and concise data that allow us distinguish the best hybrid in the region, as a means to potentiate the exercises; process execution allowed contribute to pedagogical training of farmers and workers, through the development of teaching strategies and design a manual that allows the dissemination and technology transfer, to increase the number of producers in the Ariari region.