In today's business world, there are varieties of information systems such as TPS, DAS, KWS, MIS, DSS, ES, CSCWS, GDSS and ESS. Each plays a different role in organizational hierarchy and decision making process. In this article the authors have selected two main information systems, namely, MIS and DSS. After discussing the decision making process based on each concept, its characteristics, relations, connections of each concept to decision-making process have been determined. At the same time, different models and figures are presented to enrich the discussion and to highlight precisely the status of each MIS and DSS information system in organizational decision making.

PurposeThis paper reviews literature on the application of intelligent systems in the libraries with a special issue on the ES/AI and Robot. Also, it introduces the potential of libraries to use intelligent systems, especially ES/AI and robots.Design/methodology/approachDescriptive and content review methods are applied, and the researchers critically reviewed the articles related to library ESs and robots from Web of Science as a general database and Emerald as a specific database in library and information science from 2007–2017. Four scopes considered to classify the articles as technology, service, user and resource. It is found that published researches on the intelligent systems have contributed to many librarian purposes like library technical services like the organization of information resources, storage and retrieval of information resources, library public services as reference services, information desk and other purposes.FindingsA review of the previous studies shows that ESs are a useable intelligent system in library and information science that mimic librarian expert’s behaviors to support decision making and management. Also, it is shown that the current information systems have a high potential to be improved by integration with AI technologies. In this researches, librarian robots mostly designed for detection and replacing books on the shelf. Improving the technology of gripping, localizing and human-robot interaction are the main concern in recent librarian robot research. Our conclusion is that we need to develop research in the area of smart resources.Originality/valueThis study has a new approach to the literature review in this area. We compared the published papers in the field of ES/AI and robot and library from two databases, general and specific.

We live in a computer-centric information age. The number of computers in-use including in libraries is growing rapidly. Computer literacy, which is the ability to operate a computer system for performing personal and job-related tasks like using web browsers and search engines on the Internet to retrieve needed information and communicate with the others, is considered as a fundamental part of today's librarians skills. Library managers prefer professionals and librarians who are computer literate because they are more productive and efficient at work than those who are not computer literate. This study assesses the levels of computer skills and computer use experience of librarians in one of Iranian university. Furthermore, it will examine their avenue of computer literacy, software use and benefits derived from computer and the problems associated with computer. The findings showed that majority of the respondents don't have yet possess a good level of computer skills and even their long duration experience of computer use has not necessarily improved their level of computer literacy skills. It was suggested that in-house and continuous training programs is needed for librarians to be adequately equipped with the computer literacy skills to take advantage of all computerized library facilities and enhance their work productivity.

PurposeThe survey aims to investigate the relationships between awareness and use of digital resources among students in Isfahan University of Medical Sciences.Design/methodology/approachA descriptive method has been used and users of the medical libraries and information centers affiliated to Isfahan University of Medical Sciences have been surveyed in the research. A total of 250 students were selected randomly as a sample. A structured questionnaire was designed for collecting data.FindingsThe results were that 70 percent of students were aware of digital resources, but only 69 percent of them have used them; 62 percent were aware of offline databases, whereas only about 19 percent used them through the Central Library LAN network. About 70 percent were aware of online databases, accessible via the Central Library web site, and about 53 percent of respondents have used them. A total of 64 percent were aware of the “CLBJ Database”, while over half of them made use of it. In total 87 percent of students felt that the available data resources met their information needs. Students had less use of offline databases, attributed to factors such as infrequent periodic orientation and lack of education on use of offline databases and fewer terminals connected to the server in the Central Library. Users are faced with problems like low speed connectivity and shortage of hardware facilities.Originality/valueWhen the user is aware of one resource, it will lead to more use of that resource. Isfahan University of Medical Sciences is aiming to develop new information centers and it needs to increase the extent of discovery of knowledge. On this base the paper has examined awareness, use and information retrieval of available digital resources and thus will be of benefit to others in a similar position.

ERP implementation had always been a complicated process, but it seems it is difficult for business and companies to overlook of assets of these information systems. Iran is a developing country and tries to improve its economy and compete with other economies. Studying ERP implementation in such country which has not had noticeable experiences in this area can be interesting for developers, vendors and other similar cases in developing countries.In this research we will investigate ERP implementation in first Iranian pioneer company that implemented and used this system. Our evaluation will be base on CSFs (Critical Success Factor) which cited as index for success of ERP implementation in others researches.