This article focuses on discussing governance, which is defined as the government's ability in governance. Governability is influenced by the number of parties, the degree of political polarization between parties, party participation in government, and the relationship between most of the parliament and the executive. This research was conducted using a qualitative method with a descriptive analytical approach that describes, describes, and analyzes the governability in Central Sulawesi after the election of governors and vice governors in 2015. Although it has the potential for divided government to occur in the Regional Government of Central Sulawesi because only 13 seats or 29% of 45 (forty-five) the number of seats in the Regional People's Representative Council (DPRD), but in fact throughout 2016-2020 it was running effectively. There has never been any rejection of government programs by the DPRD during the 2016-2020 government. An interesting finding in this research is that the capacity and background of the regional head from the regional head elections has a big role in building governance with the ability to establish communication and coordination with DPRD members. Regional heads with good capacities and a background in bureaucracy and politicians also influence the performance of local governments and are related to their relationship with the DPRD. The governor who governs and the interaction between the governor and the governed all contribute to governability, including the type of external influence

This study aims to determine the extent of effectiveness of the handling of public complaints in obtaining good and maximum public services in in Talise Public Health Center Technical Implementation Unit. The type of research that is used is qualitative research. Determination of informants is done by purposive technique that determines the informants with certain considerations to assign 7 informants. The type of data used is primary data and secondary data. Data collection techniques, conducted through observation, interviews, documentation. Data analysis used is interactive analysis model Miles and Huberman, that is data collection, data reduction, data presentation, and conclusion. The result of the research shows that the first Productivity / Success of complaint handling program in in Talise Public Health Center Technical Implementation Unit has been effectively marked by the decreasing number of complaints received in the complaint unit. Second The success of the target of the complaint handling where the input of complaint reports that come in almost all get a good settlement. Third Satisfaction with the complaint handling program runs in accordance with operational procedures and service recipients are happy with the complaint unit. Fourth Achievement of the overall objectives of the overall process implemented in accordance with the objectives of the program for the establishment of the complaint handling unit to improve the public service. Fifth Assessment of outsiders that complainants are very useful and assist service users in handling and solving all complaints.

Researchers' interest in studying the quality of democracy in Indonesia has been developed since the reform era. Although there was a pessimistic view on Indonesian democracy's achievement, the quality of Indonesian democracy has experienced significant development in a proper political perspective. The dynamics of the first wave of regional head elections in 2015 feature the face of Indonesian democracy nationally. Democratization at the national level is awakened by strengthening democracy at the local level. This paper aims to determine the impact of the Direct Regional Head Election (Pemilihan Langung Kepala Daerah - Pilkada) concurrent in Central Sulawesi to achieve Indonesia's democratic consolidation. This research was conducted by a qualitative method with a descriptive-analytical approach that explained, described, and analyzed the implementation of the election of Governors and Deputy Governors of Central Sulawesi in 2015 to achieve democratic consolidation. The results showed that simultaneous elections have achieved strengthening democratic consolidation. This condition is seen in several aspects. Namely the development of a free civil society, the development of an open political society; the right rule of law; government effectiveness; and democratic culture development.