The highly competitive business environment has encouraged the hotel sector to be more practical in its employees' performance so as to provide a high standard of quality services to the customers. With that, their role of upholding a satisfactory service level is vital and at the same instant, depends on their satisfaction level too. Empowering employees are among the factors that might influence positive employee outcomes such as job satisfaction. This study was conducted to examine the influences of psychological empowerment on overall job satisfaction of Front Office Receptionists in Kuala Lumpur 5-star hotels. A total of 210 questionnaires were distributed at 21 hotels in Kuala Lumpur, Malaysia. Results showed that psychological empowerment does have significant influences (through the dimensions of meaningfulness, competence and influence) on overall job satisfaction of the receptionists. The findings also suggested that receptionists' age and tenure affected their sense of overall job satisfaction. Hotel managers should include this in their effort and consideration to enhance employees' performance and competencies. More competitive solutions such as enhancing participation by the departmental decision making process, encouraging creativity, implementing better work environment and employment packages may harmonize work relationships and outcomes.

In the maturing Malaysian market environment, co-branding is becoming a more common type of growth strategy. Despite being a scheme that could drive companies dedicated to it, some problems emerged tainting the scheme's original goals. Via searches in online databases such as ScienceDirect, Scopus, SpringerLink, and ProQuest ABI/ INFORM Collection, this paper identified related studies published between 1994 and 2019. This search strategy yielded 22 literatures that meet the conclusion requirements. Four patterns of co-branding issues in the hospitality industry which are management, marketing, product and service, and customer were found using content analysis.

In this investigation, a mediation model was tested in which social support was the link between Trait Emotional Intelligence (TEI) and scholastic flexibility in the workplace. Previous studies have found a link between TEI and job flexibility in call center workers and college students, but the impact on WBL hotel management students has been understudied. To assess the impact of TEI on social support and career flexibility, a total of 86 Work-Based Learning (WBL) students in final year hotel management programme at a Malaysian polytechnic were surveyed. It is postulated that TEI would have a beneficial effect on both occupational flexibility and social networks. The role of social support in mediating the link between TEI and flexibility in the workplace was also investigated. To examine the connection between the variables, a regression analysis and a Sobel test were used. The finding showed TEI was associated with a more flexible work environment and a more encouraging social network. This research adds to the limited body of knowledge on TEI, social support, and career flexibility. More study is needed to fully grasp the connection between TEI and career adaptability in WBL students in other courses, and this research may utilize a different mediator variable.