Background:The specific objectives addressed in this paper are to assess the utilization of mental health. In particular identify barriers which prevent uses of these services, suggestions for encourageuses of the services at IBB city in Yemen. Method the data were drawn by using the questionnaire, a sample random sampling procedures to select 493 peoples at IBB city randomly, using a descriptive analysis Results the researchers found that 42.8% of the participants use the informal types of services (spirits, herbs), 20.3% of participants use the formal services(psychiatrics)while 36.9% didn't use both. 71.6% of participants need to use the mental health services but they didn't use.Most common barriers prevent using were Preference informal help(friends)represent 19.3%, Difficulty of access for mental health services represent 13.5%.the most common gap was mental health services are not available represent11.5%.85.8% of the participants were unsatisfied. they suggested the following : the cost of treatment must be an appropriate,the mental health centers should be close to the community, availability of mental health specialists, Raise the level of awareness in the community about mental health. Conclusion:these finding are the first to document barriers prevent the peoples from use the mental health services although they need to use.