Objective: The aim of this study was to investigate the performance of key hospital units associated with emergency care of both routine emergency and pandemic (COVID-19) patients under capacity enhancing strategies. Methods: This investigation was conducted using whole-hospital, resource-constrained, patient-based, stochastic, discrete-event simulation models of a generic 200-bed urban U.S. tertiary hospital serving routine emergency and COVID-19 patients. Systematically designed numerical experiments were conducted to provide generalizable insights into how hospital functionality may be affected by the care of COVID-19 pandemic patients along specially designated care paths under changing pandemic situations from getting ready to turning all of its resources to pandemic care. Results: Several insights are presented. For example, each day of reduction in average ICU length of stay increases intensive care unit patient throughput by up to 24% for high COVID-19 daily patient arrival levels. The potential of five specific interventions and two critical shifts in care strategies to significantly increase hospital capacity is described. Conclusions: These estimates enable hospitals to repurpose space, modify operations, implement crisis standards of care, prepare to collaborate with other health care facilities, or request external support, increasing the likelihood that arriving patients will find an open staffed bed when one is needed.

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