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The Logistics Management System (LMS) is a real‐time transaction‐based system combining decision technologies from AI, MS/OR, and decision support system that serves very successfully as a dispatcher or short‐interval scheduler by monitoring and controlling the manufacturing flow of IBM's semiconductor facility near Burlington, Vermont. LMS coordinates the actions and decisions of several logically isolated participants in a serially dependent system of activities. Therefore, it balances the requirements of several goals (cycle time, output, serviceability, and inventory management) that compete for the same resource, exploits emerging opportunities on the manufacturing floor, and reduces the distortion from unplanned events. This paper provides an overview of the LMS application, the concept of interrelated decision tiers in manufacturing decision making, and the need for the dispatch decision tier to successfully reduce apparent randomness. Historically, production and operations management has ignored this decision tier. This has significantly limited our ability to make an impact on the performance of the manufacturing operation.