Northern Sydney Local Health District (NSLHD) located on the north shore of Sydney Harbour, has a workforce of more than 10,000 staff. The workforce include nurses, allied health, medical professionals and health service managers, serving a community of over 900,000 people. NSLHD Libraries consists of five hospital libraries as well as a well-developed online service. NSLHD Libraries support the NSLHD Strategic Plan 2017 -2022, in particular, three of the key themes: Evidence Based Decision Making, Responsive & Adaptable Organisation and an Engaged and Empowered Workforce. Patient care and supporting clinicians and health professionals in carrying out this care stand at the forefront of all NSLHD Libraries services and activities.
To maintain sustainability and innovate, NSLHD Libraries sought a technology solution in the form of a customer relationship management (CRM) system. It needed to support our client-centred approach to services, as well as capture operational data. We needed to identify and implement a system, a single source of truth, that would support multiple purposes including evaluating services, reporting operational statistics and managing a client’s needs.
Providing timely and comprehensive literature searches is a core service for hospital libraries. These expert searches are mediated across multiple databases and platforms. NSLHD Libraries have pivoted services which were largely site based, to services for staff not just off-site, but when working in isolation across the district. Immediate access to literature searches has been achieved by integrating multiple library services.
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.