Purpose The purpose of this paper is to investigate the effects of structural social capital, relational social capital and cognitive social on relationship satisfaction, and also to investigate how relationship satisfaction is associated with negative word-of-mouth and re-patronage intentions, in service recovery. Design/methodology/approach A sample of 478 Pakistani banking industry clients, who registered a complaint to their bank recently, answered the survey. Variance-based partial least squares structural equation modeling was employed for data analysis. Findings Results demonstrate that all three facets of social capital have a significant positive impact on relationship satisfaction. However, relationship satisfaction enhances customer re-patronage intentions and restrains negative word-of-mouth intentions. Practical implications Findings are important for service firms, particularly for banks to adjust their service recovery strategies. Originality/value The paper verified the influence of structural social capital, cognitive social capital and relational social capital on relationship satisfaction and tested the influence of relationship satisfaction on negative word-of-mouth and re-patronage intentions.

This research attempts to explore the importance of cluster-based systems in preparation for small and medium enterprises (SMEs) to go global, and it is an ongoing research. The findings of this research are aimed at providing insights to policy makers, academicians, and practitioners with the objective of creating initiatives, strategies, and policies, which reflect the primary aim of supporting SMEs in managing global challenges. SMEs that are cluster-based have the potential to facilitate the successful inclusion of SMEs in the growth of productivity and networks of global distribution. Most Asian developing countries are in the dark when it comes to this matter. The main purpose of this study is to investigate the relations between the capabilities of the networks and clusters in developing SMEs' preparedness in facing business players in the global arena. This study's scope includes specific Asian developing countries. Even though the issue of clusters in SMEs has been well researched in developed countries, such empirical studies are still lacking in the Asian region despite its prevalent collectivism practice. In the concluding analysis, the study intends to develop a model emphasizing the cluster-based industrial SMEs toward globalization.

Mostly, the product manufacturer and activities related to transportation have a greater influence on the supply chain and the environment. Hence, the green investment in water, biodiversity protection, waste treatment, resources, and climate change alleviation help in enhancing industrial production. Thus, for the enhancement of green growth, the industries must adopt green financing by making investments in ecology, climate change, and carbon reduction. Despite having the greatest growth in green supply chain management, still, the implementations of greening the product and processes have not been seen properly in many industries. A bibliometric analysis was conducted through VOS viewer version 1.6.7. of last twenty years (2001–2021). A total of 2385 articles were retrieved from the Scopus database. The results revealed that China, India, Iran, and Taiwan have a vast collection of articles and have very strong international collaborations. The most cited authors were Sarkis, J., Zhu, Q., and Khan, S.A.R. The results also suggest that green supply chain management research was related to the field of engineering, environmental science, energy sciences, social sciences, and business management. Some new areas are discovered like green innovation, green information technology, green productivity, corporate environmental responsibility, green investments, green credit, and green credit policy. As evidenced from our bibliographic database search, it is observed that integrated work on green supply chain management and green finance is limited, and this makes this research work to be novel. This study is beneficial for credit managers and policymakers. Supplementary Information The online version contains supplementary material available at 10.1007/s11356-022-21764-z.

PurposeThe purpose of this paper is to present a conceptual framework for integrating strategic thinking factors, organisational performance and the decision-making process.Design/methodology/approachThe methodology involves a synthesis of literature and proposes a framework that explores the relationship between strategic thinking enabling factors, organisational performance and the moderating effect of decision-making styles.FindingsThe framework includes strategic thinking enabling factors (systems perspective, focused intent, intelligent opportunism, thinking in time and hypothesis-driven analysis), organisational performance and the moderating effect of decision-making styles (intuitive and rational).Research limitations/implicationsThis research results in a conceptual model only; it remains to be tested in actual practice. The expanded conceptual framework can serve as a basis for future empirical research and provide insights to practitioners on how to strengthen policy development in a strategic planning process.Originality/valueA paradigm shift in the literature proves that strategic management and decision-making styles are vital in determining organisational performance. This paper highlights the importance of decision-making styles and develops a framework for strategic management by analysing the existing strategic management literature.

The modernization of the economic world creates environmental issues around the globe, to improve global problems such as global warming, inequality, climate change, hunger and poverty; it is necessary to improve sustainable performance. Mostly, the product manufacturers have a greater influence on the supply chain and the environment. Before COVID-19, the economy of Pakistan was belligerent but not collapsed; however, COVID-19 created a situation where most of the companies will go bankrupt. Pakistan is considered less developed financially, where extensive growth is predictable in the use of green trade credit demand by firms listed at the Pakistan Stock Exchange. Thus, the study analyzes the conceptual linkages between trade credit demand and sustainable firm performances through green credit by adopting the theory of RBV and also assesses the role and impact of COVID-19; further, suggest some policies to cope with COVID-19 challenges. Secondary literature is being reviewed after searching electronic databases like Scopus, Directory of Open Access Journals, Web of Science, ProQuest, ScienceDirect, Google Scholar and JSTOR. This study will help policymakers whenever they need to consider green trade credit decisions. Thus, buyers need to be proactive while adopting green trade credit to compete in this sustainable competitive marketplace.