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Purpose This study aims to investigate how manufacturing firms in the creative industries harness digital technologies to undertake business model innovation. Design/methodology/approach This study used in-depth case studies to examine the complex interplay between digital technologies and business model innovation. A longitudinal approach was selected to capture major events both within the firm and in the business environment. Building on the firm’s archival data, interviews and secondary data that was available to the public, the authors carefully analyzed impactful digital technology events and the firm’s responses to the technological changes that occurred over the period of 2004–2020. Findings The findings suggest that digital technologies alone are not sufficient for business model innovation to be successful; support from sociotechnical factors is also required. Additionally, firms should reinvent a new business model when the existing ones seem to start to diminish. Research limitations/implications In this study one firm was examined as the subject, using a qualitative method. This method allowed us to observe complex interplays among the resources required in business models. Future research can combine qualitative methods with computational case studies, which utilize a large volume of quantitative big data. Practical implications The results of this study suggest that managers must ensure that the resources within and outside organizations are loosely connected and are readily available to be mobilized for supporting business model innovation. To enable this, managers must prepare the required resources in advance. Originality/value The current findings add to a growing body of literature on business model innovation and digital technologies. In particular, this study describes the process of how a traditional firm from a least developed country pursues business model innovation with the support of digital technologies.

Water situation is problematic to make people choose to consume bottled drinking water. However, the more expensive bottled drinking water on the mar ket. making people switch to consume water from a much cheaper DAMIU. Al though less expensive, not all products DAMIU security guaranteed. Some of the findings mentioned that DAMIU in some major cities do not fit the standards specifiedin Permenkes Number907/Menkes/SKA/ll/2002. The problem in this study is, whether there are deviations in product quality DAMIU in Sieman dis trict, and what factors influence it. The method used is the method of Statisticai Quality Control and ishikawa Diagram. This finding states that there are irregu larities which do notfitthe qualitystandards of the content of E-coH, pH, andFe.

This study aims to investigate the factors that affect the loyalty of Muslim customers in Indonesian Islamic banking industry. Based on the literature review, this study uses customer satisfaction, corporate image, and customer trust as variables that are expected in affecting the loyalty of Muslim customers. Data collection was conducted through a survey that involved 274 Muslim customers. The model was tested using hierarchical regression. The results show that customer's satisfaction and customer's trust have an important role to build Muslim customers loyalty in Indonesia Islamic banking industry. Furthermore, the results show that customer's trust function as a mediator role (partially) for the relationship of customer satisfaction and customer loyalty.

Agility, adaptability, and alignment (henceforth referred as triple-A) are supply chain strategy that supports sustainable competitive advantage. The previous studies found that triple-A is a principle to achieve the superior supply chain performance. However, a study that investigate the triple-A of SME, especially in culinary industry is still limited. This study aims to investigate the effect of triple-A towards SME supply chain performance in culinary industry. Using convenience sampling technique, 98 SMEs were involved in this study. The results of the multiple regression analysis show that the triple-A supply chain strategy has a significant effect on supply chain performance. This finding explain that SME supply chain performance are affected by their ability in managing supply chain strategy that categorized as agility, adaptability, and alignment. This finding give an empirically supports that agility, adaptability, and alignment are antecedent variables of SME supply chain performance.Keywords: Triple-A, agility, adaptability, alignment, supply chain, performance.