One recurrent narrative in the discussion about managerial public sector reforms is the growth in organizational professionals as a response to new accountability regimes. New Zealand has experienced modest growth rates in the general public sector workforce. Less studied, though, is whether the composition of the public sector workforce has changed, with an increase in organizational functions supportive to management. Based on descriptive workforce data, followed by follow-up interviews, this article presents a multifaceted and complex picture of a growing new public bureaucracy with the main task of managing chains of accountability.

PurposeThe purpose of this article is to ascertain empirically to what extent we can quantify an occupational shift, where a new type of bureaucracy of organisational professionals is on the rise in tertiary educational institutions in New Zealand. Furthermore, the objective is also to present accountability as the prime factor behind the changes.Design/methodology/approachThe analytical strategy of the study takes a point of departure in the distinction between occupational and organisational professionals in the public sector in general, and more specifically in tertiary education (TE). Based on these new categorisations, the authors have used various descriptive historical statistics (both national and institutional) to estimate changes over time.FindingsThe article finds, in line with some international research, that there has been a comparatively higher growth of organisational professionals in TE in New Zealand, and a significantly higher growth than in the private sector and in the overall public services. The authors hypothesise that this growth can be associated with accountability (both vertical and horizontal) as the dominant notion in TE.Originality/valueThis article takes a different approach than the existing literature on administrative intensity in TE by looking at occupational changes rather than changes in institutions budgets. This article also confirms some of the findings in the growing international literature on changes in professional roles.