St. John Fisher College's Lavery Library's Access Services and Systems departments began a pilot project in which students with overdue fines tested usability of library Web sites in exchange for fine waivers. Circulation staff promoted the program and redeemed fine waiver vouchers at the Checkout Desk, while Systems staff administered testing and provided vouchers to participants. Staff evaluated the pilot to be a success, as qualitative data were collected to enable iterative changes to library Web sites, and users had a positive customer service experience. The piloted method may be applied in the future to assess other programs and services.

During the summer of 2012, St. John Fisher College's Lavery Library developed a coordinated assessment plan. Committing to weekly meetings, librarians reviewed ACRL Standards, identifying key outcomes that would link to the college strategic plan. Utilizing the unique synergy of the library staff, librarians committed to persistence, collaboration, and flexible teamwork. Based on their summer-long perseverance, the librarians originated an assessment strategy that has not only aligned them with the college but has also positioned them to demonstrate the value they provide to their community.

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