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This study aims to test the model that evaluates the eff ect of toxic leadership on job satisfaction and turnover intention as well as understand if job satisfaction of nurses and hospital employees has a mediating eff ect between toxic leadership perceptions (self-seeking, negative state of mind, selfi shness, in appreciativeness) and turnover intention. The data of this study were obtained by questionnaire method from a total of 658 healthcare personnel in three public and three private university hospitals in Istanbul, Turkey. Confi rmatory Factor Analysis (CFA) was applied to test the structure established after the exploratory factor analysis. Structural Equation Model (SEM) was used for testing hypotheses. Sobel test was used to validate the mediating variables. According to the Sobel test, the mediator eff ect of job satisfaction is found to be statistically signifi cant between self-seeking and turnover intention (z = −2.34, SE = .017, p < .050), the mediator eff ect of job satisfaction is found to be statistically signifi cant between inappreciativeness and turnover intention, and the mediator eff ect of job satisfaction is found to be statistically signifi cant between negative state of mind and turnover intention (z = −2.01; SE = .012, p < .050).

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Non-adopters of internet banking is not a homogenous group. In this study, non-adopters are divided into two groups: prospective adopters and persistent nonadopters. The aim of this paper is to analyse how the two non-adopter groups differ with regard to usage, image, tradition, risk and value barriers. Factor analysis is used to categorize the data into five barriers. Independent samples t-tests are used to reveal the differences between prospective adopters and persistent non-adopters of internet banking. The results of this study reveal that persistent non-adopters show more resistance to internet banking in relation to usage, image, tradition, risk and value barriers. The p-values indicate that the value barrier differentiates the groups the most, followed by usage, image, risk and tradition barriers. The results highlight the fact that psychological barriers are a greater cause of resistance than functional barriers.