Literature on telehealth care delivery often addresses clinical, cost, technological, system, and organizational impacts. Less is known about interpersonal behaviors such as communication patterns and therapeutic relationship-building, which may have workforce development considerations. The purpose of this study was to conduct a systematic literature review to identify interpersonal health care provider (HCP) behaviors and attributes related to provider-patient interaction during care in telehealth delivery. Electronic searches were conducted using five indexes/databases: CINAHL, ERIC, PsychInfo, ProQuest Dissertations, PubMed; with hand-searching of the immediate past 10 years of five journals. Search concepts included: communication, telehealth, education, and health care delivery. Of 5261 unique article abstracts initially identified, 338 full-text articles remained after exclusion criteria were applied and these were reviewed for eligibility. Finally, data were extracted from 45 articles. Through qualitative synthesis of the 45 articles, we noted that papers encompassed many disciplines and targeted care to people in many settings including: home care, primary and specialist care, mental health/counseling, and multi-site teams. Interpersonal behaviors were observed though not manipulated through study designs. Six themes were identified: HCP-based support for telehealth delivery; provider-patient interactions during the telehealth event; environmental attributes; and guidelines for education interventions or evaluation of HCP behaviors. Although unable to identify current best practices, important considerations for practice and education did emerge. These include: perceptions of the utility of telehealth; differences in communication patterns such as pace and type of discourse, reliance on visual cues by both provider and patient especially in communicating empathy and building rapport; and confidentiality and privacy in telehealth care delivery.
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About Emerald www.emeraldinsight.comEmerald is a global publisher linking research and practice to the benefit of society. The company manages a portfolio of more than 290 journals and over 2,350 books and book series volumes, as well as providing an extensive range of online products and additional customer resources and services.Emerald is both COUNTER 4 and TRANSFER compliant. The organization is a partner of the Committee on Publication Ethics (COPE) and also works with Portico and the LOCKSS initiative for digital archive preservation. Abstract Purpose -This paper aims to assess relative full-text coverage of core nursing and allied health journals in three databases: CINAHL Complete, ProQuest Nursing and Allied Health Source and Lippincott Wilkins and Wilson (LWW)'s Nursing & Health Professionals Premier Collection. Design/methodology/approach -The 2012 Nursing and Allied Health Resources Section (NAHRS) of the MLA list of 213 core nursing journals and the 1996 Brandon Hill list of 75 important allied journals were checked against full-text coverage of the three databases. Findings -CINAHL Complete provided 126 of 213 titles or 59 per cent of NAHRS titles and 31 of 75 or 41 per cent of the Brandon Hill titles; ProQuest provided 74 of 213 titles or 35 per cent of NAHRS titles and 27 of 75 or 36 per cent of the Brandon Hill titles; LWW provided 42 of 213 or 20 per cent of NAHRS titles and 5 of 75 or 6 per cent of the Brandon Hill titles.Research limitations/implications -If researchers have access to CINAHL Complete, they have access with that single database to significant coverage of quality nursing and allied health titles. The other two databases provide additional coverage and some unique title coverage, but their offerings are more limited. Originality/value -As no studies comparing full-text coverage of core nursing and allied health journals in three databases, CINAHL Complete, ProQuest Nursing and Allied Health Source
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