Purpose -New car dealerships play an integral role in the initial and on-going relationship between the purchaser and vehicle manufacturer. Evidence, mostly anecdotal, suggests that the buying and servicing experience of the paying public in regards to new car dealerships is far from ideal. With continuous improvement systems such as total quality management (TQM) firmly embedded into the manufacturing and supply side of the car industry, questions still exist surrounding the level of quality being adopted by automotive dealerships. The purpose of this paper is to empirically investigate if a quality culture is being developed within the dealership network in South Australia by testing a number of key principles of TQM such as: the support and commitment from top management, customer focus and satisfaction, process management, and employee involvement. Design/methodology/approach -A questionnaire survey was designed and all 105 new car dealerships in the greater Adelaide region were targeted. The service manager from each dealership was advised of the pending posted questionnaire and an excellent response rate of 66 percent was achieved. Findings -Results indicated a reasonably high level of commitment to quality within dealerships, including the important success factors of TQM. Questions still remain about quality endorsement, the type of quality systems being used and the depth of penetration of quality at the ground level.Research limitations/implications -The limiting features of this study surround the descriptive nature of the data analysis and the fact that the study was only conducted in one major city in Australia. Practical implications -The findings of this paper can give some implications for senior managers to consider when developing firm's policies. Originality/value -Empirical studies on quality in automotive dealerships are very scarce in the literature. Therefore, this paper provides an insight into the quality culture of new car dealerships and examines if key TQM principles such as top management support, customer focus, process management, and employee involvement are in fact practised.

Human society is facing an uncertain future due to the present day unsustainable use of natural resources and the growing imbalance with our natural environment. Sustainability is an endeavour with uncertain outcomes requiring collaboration, teamwork, and abilities to work with respect and learn from other disciplines and professions, as well as with governments, local communities, political and civic organizations. The creation of a sustainable society is a complex and multi-stage endeavour that will dominate twenty first century. Sustainability has four basic aspects: environment, technology, economy, and societal organization. Schools with undergraduate engineering or engineering technology programs are working to include sustainability and green design concepts into their curricula. Teaching sustainability and green design has increasingly become an essential feature of the present day engineering education. It applies to all of engineering, as all engineered systems interact with the environment in complex and important ways. Our project main goals are to provide the students with multiple and comprehensive exposures, to what it mean to have a sustainable mindset and to facilitate the development of the passion and the skills to integrate sustainable practices into engineering tools and methods. In this study we are describing our approaches to incorporating sustainability and green design into our undergraduate curricula and to list a variety of existing resources that can easily be adopted or adapted by our faculty for this purpose. Our approaches are: (1) redesigning existing courses through development of new curricular materials that still meet the objectives of the original course and (2) developing upper division elective courses that address specific topics related to sustainability, green design, green manufacturing and life-cycle assessment.

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