Understanding citizens’ satisfaction with public service is crucial for effective and efficient governance. In this milieu, this paper intended to examine the factors that drive citizen satisfaction with public service. Data on this topic were taken from the Nepal National Governance Survey 2017/18, and analyzed using a logistic regression model. The findings revealed that compliance with the rule, responsiveness, prompt service delivery, receiving service own self, and hassle-free service have a positive effect on citizen satisfaction, whereas paid/asked bribes and service attempts have a negative effect. Hence, cautious intervention in these factors is pivotal to ensure higher citizen satisfaction with public service.

A conducive and safe digital learning space has become a prominent concern in the present pandemic situation since most teachers and students are engaged in the online mode of instruction. In Nepal, various educational institutions have likewise adopted digital solutions to continue their academic operations. Despite the growing literature on emergency remote education, there seems to be a lacking sense of urgency to examine digital learning spaces. Thus, this chapter explored the issues surrounding safe and conducive digital learning environments using a qualitative approach to identify barriers and opportunities for a successful online education in Nepal. The findings of this chapter realized multifaceted digital transformation challenges (e.g., cyberbullying) coexisting with various positive aspects of learning online (e.g., flexibility). As the temporary shelter for academic services, this chapter argued that all stakeholders must take responsibility for making digital learning safe and conducive.

Information disclosure is an integral to corporate governance, i.e., an important element of corporate governance, since higher disclosure could be able to reduce the information asymmetry, to clarify the conflict of interests between the shareholders and the management, and to make corporate insiders accountable. The study has utilized primary data. In order to collect the primary data, 150 questionnaires were distributed to the customers of 16 Nepalese commercial banks that include private banks, joint venture banks and public banks. The study includes eight non joint venture banks, six joint venture banks and two public banks. The opinion survey reveals that the most of the respondents are convinced about effective corporate governance is linked towards the better level of social information disclosure. The majority of respondents have highlighted that CEO and Chairman must be different for high level of social information disclosure.

Instructional leadership is the position in any educational institute that can utilize individual skills and knowledge to ensure the academic performance of students with necessary support for all teachers, students, and school staff. There are various components and dimensions of instructional leadership, such as planning, curriculum design and development, training delivery and professional development, evaluation and monitoring of teachers, and assessment of students. The purpose of the study is to explore the perceptions of school principals about instructional leadership and narrate their experiences. The research adopted a qualitative research method in which principals of renowned schools of Lalitpur district of Nepal were interviewed as the participants. The study shows that principals of high-performing schools possess certain qualities as instructional leaders. Since the study was conducted with limited participants, it can be further taken to larger extent to explore additional details and dimension about instructional leadership.

The aim of this study was to explore the effect of service quality and customer satisfaction on consumer loyalty in internet banking in the case of the Nawalpur district. The basis for this study was established in its dimensions: they include easy to use, efficiency, security, reliability, and responsiveness. The study also aimed to recognize the elements that influence quality of service along with the concept and importance of service quality in online banking in particular. The study was based on the quantitative research design and the participants in this study were the bank's customers using Internet services. The sample size for this study was maintained at 172 participants. To evaluate the phenomenon of the survey, a closed questionnaire of 5 points on a Likert scale was formulated. The results of this study indicated that there is a significant positive impact of service quality and customer satisfaction on the customer loyalty of Internet banking users in Nawalpur district. Therefore, the Nawalpur banking sector was advised to pay particular attention to all dimensions of the e-service quality and to customer satisfaction.