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High levels of job performance and job satisfaction occur when congruence of individual needs (growth need strength) and job characteristics (job scope) exists. Downward communication received some statistical support as both moderator and predictor of job performance and job satisfaction in low individual-job congruence situations. Upward and lateral communication had some support as predictors but lacked support as moderators of job performance and job satisfaction in high individual-job congruence situations. These conclusions are derived from this research that examines the moderating effects of communication direction on individual-job congruence and work outcomes (performance/satisfaction). Data from 302 employees who reported job scope, growth need strength, job performance, job satisfaction, and communication direction (upward, lateral, downward) were used for the study. Moderated regression analysis was the statistical technique applied.

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Access to this document was granted through an Emerald subscription provided by UNIVERSITY OF VIRGINIA For Authors:If you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service. Information about how to choose which publication to write for and submission guidelines are available for all. Please visit www.emeraldinsight.com/authors for more information. About Emerald www.emeraldinsight.comWith over forty years' experience, Emerald Group Publishing is a leading independent publisher of global research with impact in business, society, public policy and education. In total, Emerald publishes over 275 journals and more than 130 book series, as well as an extensive range of online products and services. Emerald is both COUNTER 3 and TRANSFER compliant. The organization is a partner of the Committee on Publication Ethics (COPE) and also works with Portico and the LOCKSS initiative for digital archive preservation.