Introduction. Patient satisfaction with provided health care is an important indicator of health care quality. Research on patient satisfaction has been very frequent in recent years. Aim. A prospective, cross-sectional study was conducted at the Health Centre of the Ministry of the Interior of the Republic of Croatia between April and June 2019. The aim of this study was to examine the satisfaction of patients with the work of nurses in primary health care. Methods. A standardized Nursing Practitioner Satisfaction Survey questionnaire, for which we received the author’s approval, was used. The study involved 200 patients from the Health Centre of the Ministry of the Interior of the Republic of Croatia. Patients who came to the Health Centre’s outpatient clinics requiring only the services of nurses were included in the study. Out of 200 patients surveyed, 185 questionnaires were filled out correctly, while 15 were filled out incorrectly. Results. Patients from the Health Centre of the Ministry of the Interior of the Republic of Croatia are satisfied with the work of nurses in primary health care. There is no statistically significant difference in the satisfaction with the work of nurses in primary health care according to gender, education, marital or working status. There is a statistically significant difference in patient satisfaction with the work of nurses according to the respondents’ age, where respondents in the age group between 26 and 40 years are less satisfied (Kruskal-Wallis test, Me=3.8). There is a statistically significant difference in the satisfaction of patients with the work of nurses in primary health care according to the respondents’ annual income, where satisfaction is more pronounced among respondents with an annual income between 26.000 to 35.000 HRK and in the range between 36.000 to 45.000 HRK (Kruskal-Wallis test, p<0.01). Conclusion. The patients who took part in the study are satisfied with the work of nurses in primary health care. There are significant differences in terms of age and annual income.

Mobbing has been recognized as a psychosocial risk to the mental health of employees, but also as an organizational problem that has been the object of attention among scholars in sociological, psychological, medical, and criminologist sciences. This study is the preparatory phase of the implementation of The Negative Acts Questionnaire-Revised (NAQ-R, Einarsen, Hoel and Notelaers, 2009)which tests for exposure to harassment in the workplace. The main aim of the study was to determine whether the instruments are applicable to the sample of Croatian employees, by means of testing the factor structure and internal reliability of the said questionnaire. The sample encompassed 209 police officers of both genders in the Split-Dalmatia Police District, and the data were acquired by means of a survey. We used descriptive statistics to show the characteristics of the sample and to analyse the findings, and we tested the factor structure by utilizing principal factor analysis, relying on the Kaiser-Guttman criterion. We tested the internal reliability of the sample with the Cronbach’s Alpha coefficient. The results suggest that there is a two-factor structure in the questionnaire, with the first factor referring to harassment aimed at the employee’s personality, and the second factor referring to harassment that is aimed at the employee’s work. Cronbach’s Alpha coefficient shows a high level of reliability (α = 0.959).