While normative frameworks proscribing and prescribing company action in conflict-prone environments grow in number, both the practiceoriented and more theoretical literature have been relatively silent on the question of whether and how a company's distinctive organizational capabilities contribute to conflict risk mitigation or conflict resolution in fragile contexts. This article links the practical experience of company managers with conflict management theory to posit that organizational capabilities are a crucial explanatory variable for the gap between desired and observed company performance in fragile contexts. It models a management system for conflict prevention with empirical and theoretical referents. The model provides practitioners with useful diagnostic entry points as they work to improve company operations. At the same time, it brings together diverse conflict management perspectives on company operations in fragile environments so that future case data may be ordered and compared and further theoretical propositions developed and tested.
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.