This ethnographic study examines the importance of context in the emotional labor of restaurant servers. While the emotional labor of workers in the service industry has been studied extensively, little attention has been paid to the differing audiences and demands of restaurant servers in the front-and backstages and the ways these spaces and performances are racialized and classed. Relying on organizational materials, faceto-face interviews, and participant observation conducted from September through December 2013, this article addresses this gap. Findings indicate that the emotional labor that servers engage in the frontstage is processed in backstage spaces where servers interact out of earshot of customers. In this space, servers mitigate the stress associated with the emotional labor demands from the frontstage by relying on racialized and classed discourse about their customers, processes that may, in turn, contribute to the reproduction of social hierarchies.

This study employs quantitative and qualitative methods to examine how heterosexual, bisexual, and gay students rate and describe a Southern, religiously affiliated university's sexual orientation climate. Using qualitative data, queer theory, and the concept tyranny of sexualized spaces, we explain why non-heterosexual students have more negative perceptions of the university climate than heterosexual male students, in both bivariate and multivariate analyses. Although heterosexual students see few problems with the campus sexual orientation climate, bisexual men and women describe being challenged on the authenticity of their orientation, and lesbian and, to a greater extent, gay male students report harassment and exclusion in a number of settings. These distinct processes are influenced by broader heteronormative standards. We also shed much-needed light on how gendered sexual performativity double standards within an important campus microclimate (fraternity parties) contribute to creating a tyrannical sexualized space and negatively affect overall campus climate perceptions.