Volunteers can be an important resource of many nonprofit organizations. The ability to meet the mission, goals and objectives of nonprofit organizations often depends upon the effectiveness of volunteer involvement in direct service delivery or indirect program support. Volunteer involvement utilizes financial and non-financial resources of an organization. Given the challenges associated with coordinating and managing volunteers, nonprofit organizations should evaluate volunteer program initiatives. Utilizing a net benefits framework, this study evaluated volunteer programs in 4-H to understand the value of direct and indirect volunteer involvement. Findings showed county 4-H programs that utilized volunteers to provide direct service to clientele as-well-as volunteers in indirect program support roles had nearly 50% higher total benefits compared to programs that only used direct service volunteers. Additionally, results indicated challenges associated with coordinating and managing volunteers did not increase for programs that involve both direct and indirect volunteers compared to those that only utilized direct service volunteers. Finally, this research provided evidence that net benefits accrued at a higher rate for nonprofits that utilize both direct and indirect service volunteers compared to those involving only direct service volunteers.

Collaborative efforts between federal, state, and local government agencies enable local Extension units to deliver a high level of educational opportunities to local citizens. These units represent land-grant institutions by delivering non-formal education that aim to address local, regional, and state concerns. The purpose of this study was to establish consensus that defines the characteristics of an exemplary local Extension unit of the Cooperative Extension Service. This effort is significant because the extent to which these Extension partners have agreed on the components of successful Extension units has never been clearly defined and was unknown. Determining the characteristics of an exemplary local Extension unit will facilitate consistency in the delivery of non-formal education through Extension. Using a modified Delphi technique to survey administrators responsible for the operation of the local Extension unit, this study identified six fundamental dimensions of an exemplary local Extension unit: adequate facilities and infrastructure, well-prepared Extension educators, well-developed educational programs, organizational accountability, effective county unit leadership, and adequate financial capacity. Within these six fundamental dimensions, the study further identified 77 essential elements of exemplary local Extension units. Results of this study will provide the foundation for the development of standards to guide the improvement of local Extension offices.

A statewide community club evaluation (youth self-report), empirically testing a logic model of factors influencing youth life skill development is described. Results supported that the way adult volunteers manage and mentor youth and explained how 4-H program features (e.g., youth sense of belonging, safety, and support) influence life skill development. Youth engagement in activities was also linked with life skills and organizational supports were linked with youth engagement in the model. Future directions based on the findings to be discussed include: (1) examining volunteer competencies to build upon in training; (2) use of SEM to understand the larger picture of youth programs; and (3) what the results tell us about: (a) creating quality club environments for youth; (b) providing youth with caring adult support systems; and (c) developing life and career skills through subject-matter topics.

The study reported here sought to determine if volunteer behavior mirrored consumer behavior with respect to loyalty. It was established that in the same way that consumer satisfaction with a good or service leads to repurchase, satisfaction from a volunteer experience leads to higher volunteer retention and commitment to the organization. Recommendations are made to: (1) clearly and continuously communicate the significant role volunteers play in a young person's life; (2) provide new and challenging experiences for existing volunteers; and (3) ensure that all volunteers feel accepted by all members of the Extension office.

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