ObjectiveTo describe how family members of critically ill patients experienced the COVID‐19 visiting restrictions in Sweden.BackgroundIn Sweden, the response to COVID‐19 was less invasive than in many other countries. However, some visiting restrictions were introduced for intensive care units, with local variations. Although there is a growing body of literature regarding healthcare professionals' and family caregivers' perspectives on visiting restriction policies, there may be inter‐country differences, which remain to be elucidated.DesignThis study has a qualitative descriptive design. Focus group interviews with 14 family members of patients treated for severe COVID‐19 infection were conducted. The interviews took place via digital meetings during the months after the patients' hospital discharge. Qualitative content analysis was used to interpret the interview transcripts. Reporting of the study followed the COREQ checklist.ResultsTwo categories—dealing with uncertainty and being involved at a distance—described family members' experiences of coping with visiting restrictions during the COVID‐19 pandemic. These restrictions were found to reduce family members' ability to cope with the situation. Communication via telephone or video calls to maintain contact was appreciated but could not replace the importance of personal contact.ConclusionsFamily members perceived that the visiting restriction routines in place during the COVID‐19 pandemic negatively influenced their ability to cope with the situation and to achieve realistic expectations of the patients' needs when they returned home.Relevance to Clinical PracticeThis study suggests that, during the COVID‐19 pandemic, the visiting restrictions were experienced negatively by family members and specific family‐centred care guidelines need to be developed for use during crises, including the possibility of regular family visits to the ICU.Patient and Public ContributionNone in the conceptualisation or design of the study.