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The COVID-19 (SARS-CoV-2) pandemic required changes to be made, especially in formal education processes. In order for the students to stay safe and healthy, many educational institutions switched to the distance learning method for the rest of the semester and continued their education without any intermission. Due to this switch, there has been a rise in the usage of learning management systems, and as a result, students started to encounter technical problems, especially during the exam periods, or they simply wanted to obtain more information about academic or administrative issues. This study used frequency and percentage analysis methods and examined the support request tickets opened up by students during distance education. Resolving the encountered problems quickly and effectively is very important in order to protect the motivation of the learners and ensure their successes. It was seen in the study that the majority of the problems reported by the students were related to internet connection or to the problems occurred during exams. This study aimed to share experiences with the researchers and technical and administrative staff working in this field and to contribute to the current distance learning literature.

ÖzGünümüzde internet ve mobil teknolojilerin gelişmesi ve yaygınlaşmasıyla beraber bilgiye erişim oldukça kolaylaşmış ve ucuzlamıştır. Bu da aşırı bilgi yüklemesi ve büyük veri gibi kavramları beraberinde getirmiştir. Bu kavramlar ise sistem analistlerinin rollerinde değişiklikler olmasına neden olmuştur. Ayrıca internet ve mobil teknolojilerdeki ilerlemelerle beraber sistem analistlerinin Sistem Geliştirme Yaşam Döngüsü adımlarında kullandıkları yöntemler de değişmiştir ve ileride daha da değişecektir. Bu çalışmada bu gelişmeler ve ortaya çıkan yeni kavramlar sonucu sistem analistlerinin üstlenmeye başladıkları yeni roller ve analistlerin aktif olarak görev aldıkları planlama, analiz ve tasarım aşamalarında kullanmaya başladıkları ve ileride kullanmaya başlamaları gerekli olan yeni yöntemler açıklanmıştır. Sonuç olarak, gelecekte sistem analistlerinin rolü daha çok strateji odaklı olacaktır ve veri analisti gibi çalışacaklardır. Ayrıca büyük veriyi analiz edebilmek için yeni yöntemler kullanacaklardır.Anahtar Kelimeler: Sistem Analizi, Sistem Analisti, Sistem Geliştirme Yaşam Döngüsü, Büyük Veri, Yazılım Geliştirme The Changing Roles of Systems Analysts with Digital Era and the New Methods Systems Analysts UseCeren Çubukçu Maltepe University, Faculty of Enginering, Department of Computer Engineering ABSTRACT Nowadays, along with the development of internet and mobile technologies, the access to information has become easier and cheaper. This brought along the concepts of information overload and big data and these concepts have led to changes in the roles of systems analysts. Moreover, along with the development of internet and mobile technologies, the methods which systems analysts use in the steps of Systems Development Life cycle have changed and will change even more in the future. In this study, as a result of these developments and emerging concepts, the new roles that systems analysts start to take on are discussed. Systems analysts contribute the most during the planning, analysis and design phases. Therefore, the new methods which systems analysts start to use or will have to start to use in the future during the planning, analysis and design phases are also explained. As a result, the roles of the systems analysts in the future will be more focused on strategy and they will work as a data analyst rather than a system analyst. They will also use new methods to analyze big data.