General rightsIt is not permitted to download or to forward/distribute the text or part of it without the consent of the author(s) and/or copyright holder(s), other than for strictly personal, individual use, unless the work is under an open content license (like Creative Commons). Disclaimer/Complaints regulationsIf you believe that digital publication of certain material infringes any of your rights or (privacy) interests, please let the Library know, stating your reasons. In case of a legitimate complaint, the Library will make the material inaccessible and/or remove it from the website. Please Ask the Library: http://uba.uva.nl/en/contact, or a letter to: Library of the University of Amsterdam, Secretariat, Singel 425, 1012 WP Amsterdam, The Netherlands. You will be contacted as soon as possible.

This study examines utilisation of the Dutch health care system by Chinese people in the Netherlands as well as their attitudes to the system, paying special attention to mental health. Information was gathered by semistructured interviews (n = 102). The main issues investigated are access, help-seeking behaviour, and quality of care. Results showed that most respondents used Dutch health care as their primary method of managing health problems. Inadequate knowledge about the system and lack of Dutch language proficiency impede access to care, in particular registration with a General Practitioner (GP). Users complained that the care given differed from what they expected. Results also showed that the major problems are to be found in the group coming from the Chinese-speaking region. Western concepts of mental health appear to be widely accepted by Chinese in the Netherlands. However, almost half of our respondents believed that traditional Chinese medicine or other methods can also help with mental health problems. The provision of relevant information in Chinese appears to be important for improving access. Better interpretation and translation services, especially for first-generation migrants from the Chinese-speaking region, are also required.

Purpose – The purpose of this paper is to test the widely held assumption that underutilisation of mental health services by Chinese living in western countries is due to their different beliefs regarding mental illness. Design/methodology/approach – Qualitative data were analysed from in-depth interviews with 23 Chinese respondents, who gave a total of 30 accounts of a Chinese person they knew who had experienced mental health problems in the Netherlands. Analysis focused on the way these problems were described and explained, as well as the kinds of help regarded as appropriate. Findings – The beliefs expressed about mental illness did not seem to differ from those current in the west in ways that would form a major barrier to seeking help from mainstream services. Research limitations/implications – The study was exploratory and the limited sample size did not make it possible to analyse sources of variation in beliefs. Generalisation to other countries would need to take into account the specific characteristics of the Chinese population in those countries. Practical implications – Simply knowing that a person is of Chinese origin is likely to tell us little about their beliefs concerning mental health. Moreover, traditional Chinese beliefs are not necessarily incompatible with western ones. Service providers should pay more attention to issues such as communication barriers, entitlement to care, knowledge of how the health system works and discrimination. Originality/value – The paper challenges widely held notions about ethnic Chinese that are seldom empirically tested. It is the first study of its kind in the Netherlands.