PurposeThe purpose of this study is to understand the perception of the local weavers amongst the Bodos, a tribe of the North-east (NE) India. Towards this a concept of a service pipeline process in the field of heritage attire preservation of Bodo Dokhona was focused that would endorse the local weavers' community for its wellbeing and sustainability.Design/methodology/approachThe design approaches have been framed after interactions with the local weavers through a survey conducted for understanding the issues pertaining to weavers. Towards sustaining the Bodo heritage attire Dokhona, a service design pipeline for better management system was developed in three phases. Interactions with the local weavers through survey and validation for its feasibility were undertaken.FindingsThis research paper focuses on publishing innovative survey research and practice related to cultural heritage management of the Bodo traditional wear Dokhona and sustainability conservation of the pipeline process. Therefore, developing both skill and knowledge for the weavers' community of the region.Social implicationsThe design pipeline approach in this paper has been shared with the local weavers' for easy understanding of the step-by-step process of weaving a Dokhona made of eri silk. A progressive Bodo weaver will gain skill training which would lead to weavers' empowerment.Originality/valueDeveloping and documenting an innovative service design approach. In this context, an insight for women empowerment leading to preservation of Bodo heritage is valued.

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