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The purpose of this study was to investigate the relation of emotional labor's job stresses, customer-related stressors, ego-resilience, tenure of office with burnout. Participants were 530 bankers (269 men and 261 women) working at bank branches in B city and surrounding area. Age of participants was 20∼52 years old, with a mean age of 36.26 years old (SD=7.28). They completed a set of questionaries on customer-related stressors, job stresses, burnout, type of emotional labor, and ego-resilience. Data were analyzed with Pearson's simple correlation, multiple regression analysis, and one-way ANOVA. The results were as follows. First, stepwise multiple regression analysis showed 4 variables (job stress, surface acting, ego-resilience and customer-related stressor) explained 54% variance of burnout. The job stress has the most power with a explanation and surface acting type of emotional labor has shown to further increase the burnout. Second, ego-resilience showed negative correlation with job stress and burnout. Third, bankers who had longer career were more skilled at deep acting type of emotional labor. Finally, implications and limitations of this study and suggestions for future studies were discussed (Korean J Str Res 2014;22:97∼107)

ObjectivesZZThe purpose of this study was to develop and validate the indicator of human rights of people with mental illness (HRPM).MethodsZZThe HRPM scale was administered to 382 inpatients at national hospital psychiatric (schizophrenia 77.0%, bipolar disorder 7.6%). Reliability of HRPM was tested by internal consistency, test-retest reliability, and item-total correlation. Domains and contents were examined for assessment of construct validity of HRPM.ResultsZZHuman rights of people with mental illness was highly reliable in terms of internal consistency (Cronbach alpha=0.87), test-retest reliability (r=0.81), and corrected item-total correlation r range from 0.42 to 0.71. In addition, construct validity of HRPM was established with the domains and contents in conceptually expected ways.ConclusionZZThese results offer reliability and validity for the indicator of HRPM. The implications and limitations of this study were discussed, and future directions of study were suggested.J Korean Neuropsychiatr Assoc 2014;53:32-39 KEY WORDSZZ Human rights · Mental illness · Indicator of human rights · Reliability · Validity.online © ML Comm

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