No abstract

Due to required efforts and the challenges involved in understanding the quantification of software quality, researchers have chosen varying quality attributes to describe the quantification of software quality. The degree of software quality is achieved from the standards and quality attributes at each development process: the adherence of software engineering principles towards realizing a product of good quality. In agile environment, the software engineering process ensures that qualities of interest are built-in and to produce software product with an acceptable level of quality. Thus, this study is aimed at quantifying six related software quality attributes. The specific objectives include identifying the software quality attributes, the design of the algorithm for measurement metrics, and to perform relational analytics of each attribute with respect to the software quality. The methodology followed an exploratory evaluation of measurement and metrics and their role in quantifying software quality in agile development environment. The study adopted existing metrics to quantify software quality attributes. Twelve opensource software projects were tested for 6 specific quality attributes and each result is quantified and presented. Results show that software number 2 (SW2) has a maintainability value of 6 minutes, 50% availability, and 0.62 reliability values. It implies that a high value of maintainability does not translate to high reliability. These values establish the relationship between attributes and enhances developers and users' understanding of the software quality and its attributes.

No abstract

Purpose The decision to operate BPO-IT organisational model by a business process outsourcing (BPO) service provider has far reaching benefits. The purpose of this paper is to develop a service provider’s BPO-IT framework that provides in-house IT function (software) required to process client services. Design/methodology/approach The multi-case study adopted an exploratory sequential mixed method research approach. In the first instance, seven BPO service provider organisations were investigated in the qualitative phase and 156 in the quantitative phase, respectively. Findings The adoption of the developed framework indicates that it could reduce failures in BPO relationships through reduced turnaround time in processing client services, improved quality of service, reduced cost, improved client and provider’s competitiveness, and confidentiality of client operations. Outsourcing clients could lay the foundation for a successful relationship by adopting a selection process that could choose the right provider. Originality/value The paper reveals BPO-IT organisation’s operation towards in-house provision of software required to process client services. A research exploring BPO service providers from a top outsourcing destination like India could provide offshore outsourcing clients the information to move towards onshore outsourcing.