A consortium of leading organizations from industry, the nonprofit sector, and academia has developed and tested a framework for systematically assessing and improving sustainable information and communication technology (ICT) capabilities. engaging academia and industry in scholarly work to create the SICT-Capability Maturity Framework (SICT-CMF). 1520- Challenges for SICT ManagementSustainability is an important business issue, affecting new products and services, compliance, cost reduction opportunities, the organization's reputation, and revenue generation. Many organizations think it requires a significant transformational change program, yet the ultimate goal is to embed sustainability into business-as-usual activities.Organizations face many challenges in developing and driving their overall sustainability strategies and programs:• the complexity of the subject and its rapid evolution, • the lack of agreed-upon and consistent standards, • changing stakeholder expectations, • the lack of subject-matter expertise, • the need for new metrics and measures, and • evolving and increasing regulations and legislation around the world.Unfortunately, organizations often don't exploit ICT's full potential in their efforts to achieve sustainability. Business and IT leaders frequently can't find satisfactory answers to questions such as • Does the organization recognize ICT as a significant contributor to its overall sustainability strategy? • How is ICT contributing to the organization's sustainability goals? • What more could ICT do to contribute to those goals? • Are there clear measurable goals and objectives for SICT?IT departments face additional challenges specific to new ICT methods and tools, industry metrics, and standards bodies. They also face a general lack of relevant information, such as power consumption quantifications. The challenge for IT departments is further complicated by the fact that sustainability is an enterprise-wide issue that spans the full value chain. The business is facing its own challenges in developing clear strategies and priorities to address a burning problem in such a dynamic and uncertain environment and might lack the maturity to fully include SICT in its efforts. This puts the onus on the ICT organization to deliver SICT benefits across the organization. A Capability Maturity Framework for SICTThe IVI has developed a capability maturity framework for managing SICT. The SICT-CMF complementsexistingapproachesformeasuring SICT maturity, such as the G-readiness framework(whichprovidesabenchmarkscoreagainst SICT best practices3,4) or the Gartner Green IT Score Card (which measures corporate social responsibility compliance). It offers a comprehensive value-based model for organizing, evaluating, planning, and managing SICT capabilities, and it fits within the IVI's IT-Capability Maturity Framework (IT-CMF).5,6 (See the -ITCapability Maturity Framework‖ sidebar for more information.)The SICT-CMF assessment methodology determines how SICT capabilities are contributing to the busines...

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