As a consequence of increased awareness of environmental preservation and the associated rigorous regulations, the adoption of sustainable practices has become a crucial element for corporate organizations in regard to their supply chains. In the chemical industry, which is characterized by high risks, high pollution, and high efficiency, these characteristics can help businesses analyze their long-term development and sustainability. The goal of this research is to analyze and choose possible suppliers based on their sustainability performance in the chemical sector. A methodology based on multi-criteria decision making (MCDM) is proposed for this evaluation, using spherical fuzzy analytical hierarchy process (SF-AHP) and combined compromise solution (CoCoSo) methods, in which the novel spherical fuzzy sets theory is employed to present the ambiguous linguistic preferences of experts. In the first stage, an evaluation criteria system is identified through literature review and experts’ opinions. The SF-AHP is used to determine the criteria weights, while the CoCoSo method is utilized to select the right sustainable supplier. A case study in the chemical industry in Vietnam is presented to demonstrate the effectiveness of the proposed approach. From the SF-AHP findings, “equipment system and technology capability”, “flexibility and reliability”, “logistics cost”, “green materials and technologies”, and “on-time delivery” were ranked as the five most important criteria. From the CoCoSo analysis, Vietnam National Chemical Group (CHE-05) was found to be the best supplier. A sensitivity study and a comparison analysis of methods were also conducted to verify the robustness of the proposed model, and the priority rankings of the best suppliers were very similar. To the best of our knowledge, this is the first study that has proposed SF-AHP and CoCoSo to prioritize SSS evaluation criteria and determine the best alternatives. The suggested method and findings can be used to make well-informed decisions that help businesses to achieve supply chain sustainability, capture opportunities, and maintain competitiveness through reconfiguring resources. The method could be useful for case studies in other countries and for other sustainability problems.

The two main approaches that countries are using to ease the strain on healthcare infrastructure is building temporary hospitals that are specialized in treating COVID-19 patients and promoting preventive measures. As such, the selection of the optimal location for a temporary hospital and the calculation of the prioritization of preventive measures are two of the most critical decisions during the pandemic, especially in densely populated areas where the risk of transmission of the virus is highest. If the location selection process or the prioritization of measures is poor, healthcare workers and patients can be harmed, and unnecessary costs may come into play. In this study, a decision support framework using a fuzzy analytic hierarchy process (FAHP) and a weighted aggregated sum product assessment model are proposed for selecting the location of a temporary hospital, and a FAHP model is proposed for calculating the prioritization of preventive measures against COVID-19. A case study is performed for Ho Chi Minh City using the proposed decision-making framework. The contribution of this work is to propose a multiple criteria decision-making model in a fuzzy environment for ranking potential locations for building temporary hospitals during the COVID-19 pandemic. The results of the study can be used to assist decisionmakers, such as government authorities and infectious disease experts, in dealing with the current pandemic as well as other diseases in the future. With the entire world facing the global pandemic of COVID-19, many scientists have applied research achievements in practice to help decision-makers make accurate decisions to prevent the pandemic. As the number of cases increases exponentially, it is crucial that government authorities and infectious disease experts make optimal decisions while considering multiple quantitative and qualitative criteria. As such, the proposed approach can also be applied to

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Evaluating the factors affecting customer value in department stores will shed light on the motivations of customers when choosing department stores, which will help department stores to improve their business performance and competitiveness. This paper applies the fuzzy Analytic Hierarchy Process (AHP) method to empirically analyze the determinants of customer value at department stores in Taiwan. This study first found the major factors influencing customer value at department stores in Taiwan through a review of the literature and expert interviews, and these factors consisted of four evaluation dimensions and 20 evaluation criteria. An empirical investigation was then conducted through an AHP expert questionnaire survey. The main findings of this paper were as follows: (1) “Physical environment” was the most important evaluation dimension for customer value at department stores in Taiwan. (2) The four leading factors influencing customer value in department stores were “roomy and comfortable space,” “responsive customer service,” “planning of lines of movement at counters,” and “parking area and facilities.” This study also performed further discussion of the four evaluation criteria as a reference for department stores that wish to raise their competitiveness.

The COVID-19 pandemic has implications for the container shipping industry and global supply chains. Measuring the efficiency of major international container shipping companies (CSCs) is an important issue that helps them make strategic decisions to improve performance, especially in the context that all businesses and governments are adapting to build back better the post-pandemic world. This paper develops a new integrated approach using both a qualitative assessment tool and a performance assessment tool as a systematic and flexible framework for evaluating the container shipping industry. This new methodology is implemented in two phases to consider both qualitative and quantitative criteria for assessing the performance of CSCs based on efficiency. In the first phase, qualitative performance evaluation is performed using spherical fuzzy analytical hierarchical process (AHP-SF) to find criteria weights and then the grey complex proportional assessment methodology (COPRAS-G) is used to find the ranking of CSCs. Qualitative variables are converted into a quantitative variable for use in the data envelopment analysis (DEA) model as an output called an output variable called expert-based qualitative performance (EQP). Then, DEA is performed to identify efficient and inefficient CSCs with the EQP variable and other quantitative parameters (i.e., capacity, lifting, expenses, revenue, and CO2 emissions). The efficiency of 14 major global CSCs is empirically evaluated, and the scores for CSCs’ efficiency in all dimensions are measured and examined. The results show that the average cargo efficiency of the CSCs is lower than their eco-efficiency performance, revealing the operational disruption caused by the pandemic. Moreover, by identifying efficient and inefficient CSCs, our findings provide practical implications for decision-makers in the maritime field and assist in modifying applicable policies and strategies to achieve sustainable performance.