This article summarises the findings from a review of publications related to healthcare leadership that were published during the first wave of the COVID-19 crisis in 2020. The review discusses a range of strategies for leaders to adopt in challenging situations and identifies three aspects of leadership which are considered essential when leading teams during a crisis: 1) communication, 2) decision making and 3) mental health and wellbeing. This article identifies key principles for each of these three aspects and provides practical tips for how leaders can use the lessons learned from the pandemic in their own contexts.

Purpose – The purpose of this study is to investigate whether student veterans have specific library-related needs and how librarians can best meet them. Design/methodology/approach – Researchers developed a survey which was administered both online and in paper copies. The survey results indicated need for further investigation; six face-to-face interviews with volunteers were conducted. Findings – Principle findings were that while student veterans do resemble nontraditional students in their needs and characteristics, important distinctions from that population could be noted. In addition, dedicated student veteran centers and/or offices provide librarians with the best possible means of communications with this particular population. Research limitations/implications – This case study demonstrates that individual institutions are well-served to investigate the specific characteristics of their own student veteran population. Librarians can utilize outreach to student veterans through their institution’s veteran center (if available), and may wish to employ the specific outreach practices detailed in the study. Originality/value – Virtually no other qualitative or quantitative research regarding the specific needs and characteristics of this academic population exists in the literature of the library sciences, and the academic literature that does address the population, coming from the student services arena, does not include mention of academic libraries.

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Purpose – This paper aims to describe the development of a Librarianship Portfolio for the purposes of permanent status evaluation and rank promotion at a small private university with a unionized faculty. Design/methodology/approach – The Librarianship Portfolio was conceived and based on teaching portfolios and evaluative documents at other colleges and universities and is also a direct result of collective bargaining negotiations. Findings – Interest in outcomes assessment and evaluation is increasing in the educational institutions where academic librarians work. One assessment strategy that has been developed for teaching faculty is the professional teaching portfolio. Librarians have not widely adopted this type of documentation for the purposes of tenure evaluation or work performance assessment. Practical implications – Portfolios such as this one can serve as a basis for collecting documentation and highlighting excellence in job performance at other academic libraries, whether or not librarians are faculty or belong to a union. Originality/value – The Librarianship Portfolio as described here is a unique creation in job performance evaluation.