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Academic support for higher education students in multilingual contexts often focuses on the development of separate language proficiencies, on the one hand, and on general study skills, on the other hand. In bi/multilingual education contexts where students are presented with lectures and study material in more than one language, successful students develop specific practices that allow them to exploit their bi/ multilingual proficiency, that is, without focusing on one language only. This article reports on a qualitative study conducted with postgraduate students at Stellenbosch University. It probes the strategies and processes that successful bilingual students use when different languages are available to mediate cognitively challenging material. Bilingual strategies and practices that are employed emerged from a series of semi-structured interviews with postgraduate students, and are presented as an insight into bilingual learning.

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The introduction of family-centered care in the neonatal intensive care unit was identified as a high priority to facilitate bonding and attachment with potential positive outcomes for the parents and infants. The aim of the study was, therefore, to develop and implement a quality improvement initiative to foster family-centered care in a tertiary neonatal intensive care unit from birth onward. A pretest posttest intervention design was used using mixed methods over 3 phases to determine the perceived level of family-centered care according to healthcare professionals and parents using self-administered questionnaires; to develop and implement a quality improvement initiative to enhance family-centered care in a neonatal intensive care unit using a nominal group technique, followed by the quality improvement process; and to evaluate the outcomes of the initiative by repeating the self-administered questionnaires to parents and staff. Various activities were introduced as part of the initiative such as early breastfeeding, early introduction of parents to their infant, open visitation policy, and involvement in caring activities. The perceived level of care according to staff and parents increased. It is expected to enhance bonding and attachment between the infants and their parents, with consequential long-term positive outcomes.