One of the first steps in building a spoken language understanding (SLU) module for dialogue systems is the extraction of flat concepts out of a given word sequence, usually provided by an automatic speech recognition (ASR) system. In this paper, six different modeling approaches are investigated to tackle the task of concept tagging. These methods include classical, well-known generative and discriminative methods like Finite State Transducers (FSTs), Statistical Machine Translation (SMT), Maximum Entropy Markov Models (MEMMs), or Support Vector Machines (SVMs) as well as techniques recently applied to natural language processing such as Conditional Random Fields (CRFs) or Dynamic Bayesian Networks (DBNs). Following a detailed description of the models, experimental and comparative results are presented on three corpora in different languages and with different complexity. The French MEDIA corpus has already been exploited during an evaluation campaign and so a direct comparison with existing benchmarks is possible. Recently collected Italian and Polish corpora are used to test the robustness and portability of the modeling approaches. For all tasks, manual transcriptions as well as ASR inputs are considered. Additionally to single systems, methods for system combination are investigated. The best performing model on all tasks is based on conditional random fields. On the MEDIA evaluation corpus, a concept error rate of 12.6% could be achieved. Here, additionally to attribute names, attribute values have been extracted using a combination of a rule-based and a statistical approach. Applying system combination using weighted ROVER with all six systems, the concept error rate (CER) drops to 12.0%.

Spoken Language Understanding (SLU) for conversational systems (SDS) aims at extracting concept and their relations from spontaneous speech. Previous approaches to SLU have modeled concept relations as stochastic semantic networks ranging from generative approach to discriminative. As spoken dialog systems complexity increases, SLU needs to perform understanding based on a richer set of features ranging from a-priori knowledge, long dependency, dialog history, system belief, etc. This paper studies generative and discriminative approaches to modeling the sentence segmentation and concept labeling. We evaluate algorithms based on Finite State Transducers (FST) as well as discriminative algorithms based on Support Vector Machine sequence classifier based and Conditional Random Fields (CRF). We compare them in terms of concept accuracy, generalization and robustness to annotation ambiguities. We also show how non-local non-lexical features (e.g. a-priori knowledge) can be modeled with CRF which is the best performing algorithm across tasks. The evaluation is carried out on two SLU tasks of different complexity, namely ATIS and MEDIA corpora.

Modeling target label dependencies is important for sequence labeling tasks. This may become crucial in the case of Spoken Language Understanding (SLU) applications, especially for the slot-filling task where models have to deal often with a high number of target labels. Conditional Random Fields (CRF) were previously considered as the most efficient algorithm in these conditions. More recently, different architectures of Recurrent Neural Networks (RNNs) have been proposed for the SLU slot-filling task. Most of them, however, have been successfully evaluated on the simple ATIS database, on which it is difficult to draw significant conclusions. In this paper we propose new variants of RNNs able to learn efficiently and effectively label dependencies by integrating label embeddings. We show first that modeling label dependencies is useless on the (simple) ATIS database and unstructured models can produce state-of-the-art results on this benchmark. On ATIS our new variants achieve the same results as state-of-the-art models, while being much simpler. On the other hand, on the MEDIA benchmark, we show that the modification introduced in the proposed RNN outperforms traditional RNNs and CRF models.