The purpose of this paper is to extend knowledge of enterprise architecture and the importance of the operating model of a firm through a Dynamic Capabilities perspective. First, the authors attempt to position Private Educational Institutions in an operating model. They propose a model that relates enterprise architecture to the dynamic capabilities approach. A questionnaire was prepared in accordance with the proposed structural equation model and was sent to 1,932 private universities. The results show a significant relationship between operational model dimensions and reconfiguring capability. This paper contributes with a better understanding of enterprise architecture regarding its strategic relevance to organizations, in particular to Educational Institutions. Dynamic Capabilities proved to be a relevant and promising concept for the study of Enterprise Architecture operating models. This implies that the reconfiguring capabilities in Enterprise Architecture project implementation are positively affected by the operating model of the institutions.
This is an Open Access article distributed under the terms of the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited. 1 Introduction The Production Engineer, as defined by the Brazilian Ministry of Education (MEC) and CONFEA (Federal Council for Engineering and Agronomy), is a professional who is able to perform a range of activities within industrial manufacturing methods and production lines, and other related services (Conselho Federal de Engenharia e Agronomia, 1973; 1975). These activities include coordination, planning, feasibility studies, technical services, audits, research and teaching, budget preparation, quality monitoring, among others. Notwithstanding this broad characterization, the specific skills and competencies of Production Engineers seemed to be clear. However, with the emergence of Industry 4.0 and the digitalization involved, these definitions must be revised and updated. As emphasized by Block et al. (2018), historically, as companies' expertise has grown, employees seldom have the necessary competencies to implement digitalization. Murawski & Bick (2017) add that employees working in knowledge-intensive jobs will need to acquire a certain degree of digital competence to be able to work in the digital age. Therefore, the discussion about employee's qualification is relevant although there are few researches that discuss competencies in Industry 4.0. According to Shamim et al. (2016), there is plenty of literature on Information Systems and Information Technology competencies, but no great amount on Industry 4.0 required competencies.
Diante de um cenário competitivo e cada vez mais exigente, os desafios da gestão na saúde especialmente na modalidade de atenção domiciliar são inúmeros, pois além do constante desenvolvimento, estes serviços necessitam avançar, aumentar a performance, reduzir custos para melhorar os resultados finais. Estas incitações foram estímulos que motivaram o desenvolvimento deste estudo. O objetivo da pesquisa está focado em compreender se o Lean Healthcare pode ser uma estratégia para melhorar a Gestão de Serviço de Atenção Domiciliar associado ao desenvolvimento de um questionário estruturado para avaliar quais os principais desperdícios sob a ótica dos gestores dos serviços. Para atingir esse objetivo foi usado como método uma pesquisa exploratória descritiva de abordagem qualitativa e quantitativa, primeiramente uma revisão bibliográfica sobre a metodologia Lean Healthcare, na sequência aplicação de um assessment aos gestores das empresas. Como resultado foi possível encontrar 6 das 8 categorias de desperdícios, classificar a criticidade e atribuir 4 princípios do Lean que são impactados. Em conclusão pode-se notar que relatos dos gestores corroboram com o resultados do questionário possibilitando a sua validação. Como contribuição este estudo sugere ferramentas do Lean Healthcare de acordo com os desperdícios encontrados, possibilitando asim uma gestão com mais valor aos clientes.
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